Hotel Task List

This Hotel Task List ensures efficient operations and exceptional guest service. Follow the daily, weekly, and monthly tasks for each department to maintain high standards and seamless functionality.

I. Front Desk

Daily Tasks

1. Register guests and manage check-ins/check-outs

2. Handle reservations and cancellations

3. Answer phone calls and respond to emails

4. Assist guests with inquiries and provide local information

5. Update room status in the management system

6. Process payments and maintain accurate billing records

7. Address guest complaints and resolve issues promptly

Weekly Tasks

1. Review occupancy rates and forecast

2. Train new front desk staff on procedures and customer service

3. Conduct audits on cash handling and billing processes

Monthly Tasks

1. Evaluate guest feedback and implement improvements

2. Update standard operating procedures (SOPs) as needed

3. Hold team meetings to discuss performance and goals

II. Housekeeping

Daily Tasks

1. Clean and prepare guest rooms (make beds, clean bathrooms, replenish supplies)

2. Clean public areas (lobbies, hallways, restrooms)

3. Collect and process laundry (wash, dry, fold linens)

4. Restock housekeeping carts and supply rooms

5. Report any maintenance issues to the maintenance department

Weekly Tasks

1. Deep clean guest rooms and public areas (carpet cleaning, high dusting)

2. Inventory and order cleaning supplies and guest amenities

3. Inspect rooms for quality control

Monthly Tasks

1. Rotate mattresses and deep clean upholstery

2. Conduct training sessions on cleaning techniques and safety

3. Perform a thorough inspection of all guest rooms and public areas

III. Maintenance

Daily Tasks

1. Conduct routine inspections of HVAC, plumbing, and electrical systems

2. Perform minor repairs (leaky faucets, lightbulb replacements)

3. Respond to guest maintenance requests promptly

4. Maintain exterior areas (gardening, cleaning walkways)

Weekly Tasks

1. Perform preventive maintenance on equipment (air conditioning units, elevators)

2. Test fire alarms and safety equipment

3. Maintain the pool and spa (cleaning, chemical balancing)

Monthly Tasks

1. Review and update the preventive maintenance schedule

2. Conduct a comprehensive building inspection

3. Coordinate with contractors for major repairs or upgrades

IV. Food and Beverage

Daily Tasks

1. Prepare and serve breakfast, lunch, and dinner

2. Maintain cleanliness in the kitchen and dining areas

3. Inventory and restock food and beverages

4. Ensure compliance with health and safety standards

5. Handle guest orders and special requests

Weekly Tasks

1. Deep clean kitchen equipment and appliances

2. Review and update menus based on guest feedback and seasonal availability

3. Conduct inventory checks and order supplies

Monthly Tasks

1. Evaluate vendor performance and negotiate contracts

2. Plan and execute special events or promotions

3. Conduct training on food safety and customer service

V. Management

Daily Tasks

1. Monitor daily operations and ensure all departments are functioning smoothly

2. Address any urgent issues or emergencies

3. Interact with guests and handle VIP services

4. Review daily financial reports and occupancy rates

Weekly Tasks

1. Hold meetings with department managers to review performance and set goals

2. Analyze financial performance and adjust budgets as necessary

3. Ensure compliance with hotel policies and procedures

Monthly Tasks

1. Conduct performance reviews with department heads

2. Review guest satisfaction surveys and implement improvements

3. Plan for upcoming events, promotions, and seasonal activities

VI. Security

Daily Tasks

1. Monitor security cameras and conduct regular patrols

2. Ensure all entry points are secure

3. Handle any incidents or emergencies

Weekly Tasks

1. Test security systems and alarms

2. Review and update emergency procedures

3. Conduct safety drills with staff

Monthly Tasks

1. Evaluate security policies and update as needed

2. Review incident reports and identify trends

3. Coordinate with local law enforcement for safety briefings

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