Hotel Employee Performance Evaluation

Hotel Employee
Performance Evaluation

Instructions: Use this evaluation to assess employee performance regularly.

Rating Scale: 1 = Needs Improvement, 5 = Excellent

Job Knowledge and Skills

Item

Rating

Comments

Understands job responsibilities

Demonstrates necessary skills

Keeps up with industry trends

Utilizes training effectively

Quality of Work

Item

Rating

Comments

Completes work accurately

Meets quality standards

Shows attention to detail

Maintains consistency in performance

Productivity and Efficiency

Item

Rating

Comments

Meets deadlines

Manages time effectively

Handles workload efficiently

Prioritizes tasks appropriately

Communication Skills

Item

Rating

Comments

Communicates clearly and effectively

Listens actively and attentively

Provides constructive feedback

Collaborates well with team members

Initiative and Problem-Solving

Item

Rating

Comments

Shows initiative in tasks

Identifies and addresses problems

Suggests improvements

Demonstrates creativity

Customer Service

Item

Rating

Comments

Provides courteous service

Responds to customer needs promptly

Handles complaints effectively

Enhances customer satisfaction

Dependability and Reliability

Item

Rating

Comments

Is punctual and reliable

Follows through on commitments

Adheres to company policies

Can be counted on in emergencies

Teamwork and Collaboration

Item

Rating

Comments

Works well with others

Contributes to team goals

Supports colleagues

Respects diverse perspectives

Adaptability and Flexibility

Item

Rating

Comments

Adapts to new situations

Handles change effectively

Is open to feedback and new ideas

Manages stress well

Overall Performance

Item

Rating

Comments

Meets overall performance expectations

Shows potential for growth

Aligns with company values

Provides value to the organization

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