Hotel Front Desk Service Evaluation
Hotel Front Desk Service Evaluation
Please take a few moments to honestly and accurately complete this evaluation. Use the rating scale herein to provide an objective assessment. Include comments and notes whenever applicable.
Staff Information
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Field |
Details |
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Name: |
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Evaluation Date: |
Guest Information
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Field |
Details |
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Name: |
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Room Number: |
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Date of Stay: |
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Contact Information: |
Rating Scale
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Score |
Description |
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1 |
Unsatisfactory: Performance is well below expected standards. |
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2 |
Needs Improvement: Performance is below expectations. |
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3 |
Meets Expectations: Performance meets requirements. |
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4 |
Exceeds Expectations: Performance exceeds requirements. |
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5 |
Outstanding: Performance far exceeds requirements and is exemplary. |
Evaluation
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Criteria |
Question |
Rating (1-5) |
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Professionalism |
How professional and courteous was the front desk staff? |
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Communication Skills |
How clearly did the staff communicate with you? |
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Responsiveness |
How quickly did the front desk staff attend to your needs or requests? |
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Problem-Solving |
How effectively did the staff address and resolve any issues? |
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Knowledge |
How knowledgeable was the staff about hotel services and local attractions? |
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Efficiency |
How efficiently were check-in and check-out processes handled? |
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Appearance |
Was the appearance of the front desk staff professional and neat? |
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Attentiveness |
How attentive was the staff to your needs when you approached the front desk? |
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General Atmosphere |
How welcoming and pleasant was the atmosphere at the front desk? |
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Overall Satisfaction |
Overall, how satisfied were you with the front desk service? |
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Total |
Additional Comments/Notes
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No. |
Comments/Notes |
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1 |
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2 |
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3 |
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4 |
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5 |
Thank you for completing this evaluation. Your feedback is valuable and will help us to continually improve our front desk services.
