Free Hotel Customer Satisfaction Evaluation Template
Hotel Customer Satisfaction Evaluation
Please take a few moments to complete this evaluation form to help us better understand your experience during your recent stay at [Your Company Name].
Guest Information
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Name: |
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Room Number: |
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Date of Stay: |
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Contact Information: |
Please rate the following aspects by leaving a check mark on the corresponding box:
Rating Scale
1: Very Dissatisfied
2: Dissatisfied
3: Neutral
4: Satisfied
5: Very Satisfied
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Reservation Process |
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2 |
3 |
4 |
5 |
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Ease of booking |
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Accuracy of reservation details |
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Efficiency of check-in process |
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Efficiency of check-out process |
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Professionalism of staff |
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Room cleanliness |
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Comfort of bed |
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Room amenities |
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Overall condition of hotel |
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Quality of dining facilities |
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Fitness center and pool |
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Business services |
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Responsiveness to requests |
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Housekeeping service |
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Overall staff friendliness |
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Value for money |
Comments
Please provide any additional feedback to help us improve your experience:
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The room could use more amenities but overall it was a good stay. |
Thank you for taking the time to provide your feedback. We look forward to welcoming you back to [Your Company Name] soon!
