Hotel Apology Letter

[Month Day, Year]

Dear [Recipient's Name],

We, [Your Company Name], would like to sincerely apologize for the reservation mix-up you experienced during your recent stay. We understand how frustrating this situation must have been and deeply regret the inconvenience it caused.

Our team is reviewing our reservation procedures to prevent this from happening in the future. To make up for this inconvenience, we would like to offer you a complimentary overnight stay on [Month Day, Year]. Please contact our guest services team at [Your Company Number] to arrange this.

Thank you for your understanding and for bringing this matter to our attention. We look forward to the opportunity to provide you an enjoyable stay in the future.

Warm regards,

[Your Name]

[Job Title]

Hotel Templates @ Template.net