Customer Service Representative Data Entry Resume

Objective

Dedicated and detail-oriented professional with 5 years of experience in customer service and data entry. A proactive and adaptable individual with a passion for delivering exceptional service and building positive relationships with customers. Fluent in English and Spanish, I am seeking a Customer Service Representative position where I can leverage my exceptional communication skills and expertise in data management to provide excellent service and contribute to the success of the team.

Skills

Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Experienced in CRM software (Salesforce, Zendesk)
Strong data entry skills with a focus on accuracy and speed
Excellent communication and interpersonal abilities
Proven track record of multitasking and prioritizing tasks effectively
Detail-oriented with a commitment to delivering high-quality work
Ability to remain calm and empathetic in high-pressure situations

Work Experience

Customer Service Representative XYZ Company, Anytown, USA
June 2060 - Present

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
Assist customers with product information, troubleshooting, and order processing
Input and update customer information accurately into the CRM system
Collaborate with other departments to resolve customer issues and escalate complex cases when necessary
Achieved a customer satisfaction rating of 95% through prompt and courteous service

Data Entry Clerk ABC Corporation, Somewhere City, USA
January 2055 - May 2059

Entered and verified data from various sources into the company database with a high level of accuracy
Conducted regular quality checks to ensure data integrity and compliance with company standards
Assisted in the development of efficient data entry processes, resulting in a 20% increase in productivity
Generated reports and analyzed data to identify trends and discrepancies
Received recognition for consistently meeting or exceeding performance targets

Education

Bachelor of Arts in Business Administration
University of XYZ, Anytown, USA
Graduated: May 2050

Certifications

Customer Service Excellence Certificate (CSEC)
Data Entry Specialist Certification (DESC)

Additional Information

Fluent in Spanish (written and spoken)
References available upon request