Hotel Customer Service Meeting Minutes
Hotel Customer Service
Meeting Minutes
|
Date |
Time |
Location |
Facilitator |
|---|---|---|---|
Attendees
|
Name |
Position |
|---|---|
Discussion Summary
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Welcome and Introductions: Facilitator welcomed attendees and provided a brief overview of the meeting agenda.
-
Review of Previous Meeting Minutes: Summary of action items from the previous meeting and updates on progress.
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Customer Feedback Analysis: Presentation of recent customer feedback. Identification of key issues and trends from guest reviews and surveys.
-
Service Improvements: Discussion on potential improvements in front desk operations, housekeeping, and dining services. Brainstorming of new initiatives to enhance guest experience.
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Staff Training Programs: Review of upcoming training sessions for customer service staff. Discussion on additional training needs identified from customer feedback.
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Technology and Tools: Introduction of new tools for tracking customer satisfaction and feedback. Updates on the implementation of a new customer relationship management (CRM) system.
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Open Floor for Suggestions: Attendees provided additional suggestions and raised any concerns related to customer service.
Action Items
|
Action |
Timeline |
Responsibility |
|---|---|---|
|
Implement new guest feedback tracking tool |
||
|
Schedule additional customer service training |
||
|
Review and update housekeeping protocols |
||
|
Develop a plan for enhanced dining experience |
Next Meeting
|
Date |
Time |
Location |
|---|---|---|
Prepared By
[Your Name]
