Hotel Host/Hostess Job Description

Position: Hotel Host/Hostess
Location: [City, State]
Reports To: Front Office Manager

Job Overview

We are seeking a friendly and professional Hotel Host/Hostess to join our team. The ideal candidate will have excellent interpersonal skills, a welcoming demeanor, and a commitment to providing exceptional customer service to our guests. As a Hotel Host/Hostess, you will be the first point of contact for our guests, ensuring they have a positive and memorable experience from the moment they arrive.

Responsibilities

• Greet Guests: Warmly welcome guests upon arrival, providing a friendly and professional first impression.
  

• Check-In and Check-Out: Assist guests with the check-in and check-out processes, ensuring accuracy and efficiency.
  

• Answer Inquiries: Respond to guest inquiries regarding hotel services, facilities, and local attractions, providing helpful and accurate information.
  

• Manage Reservations: Handle guest reservations, cancellations, and modifications, ensuring all information is accurately recorded in the hotel management system.
  

• Coordinate with Staff: Work closely with other hotel departments, including housekeeping, maintenance, and food and beverage, to ensure guest needs are met.
  

• Assist with Luggage: Provide assistance with luggage handling and storage as needed.
  

• Maintain Lobby Area: Ensure the lobby and reception areas are clean, organized, and welcoming at all times.
  

• Address Complaints: Handle guest complaints and concerns with empathy and professionalism, seeking to resolve issues promptly and satisfactorily.
  

• Promote Services: Inform guests of hotel services, amenities, and special promotions, encouraging them to take advantage of available offerings.
  

Qualifications

• High School Diploma or Equivalent: Required.

• Experience: Previous experience in a customer service role, preferably in the hospitality industry, is highly desirable.
  

• Communication Skills: Excellent verbal and written communication skills. Bilingual abilities are a plus.
  

• Interpersonal Skills: Strong interpersonal skills with the ability to interact effectively with guests and team members.
  

• Problem-Solving: Ability to handle challenging situations with tact and diplomacy.
  

• Appearance: Professional appearance and demeanor, maintaining the highest standards of personal grooming and presentation.
  

• Flexibility: Willingness to work a flexible schedule, including weekends, holidays, and evenings.
  

• Technology Skills: Proficiency in using hotel management software and basic computer applications.
  

Physical Requirements

• Ability to stand for extended periods.

• Ability to lift and carry luggage and other items up to 30 pounds.

• Ability to navigate various areas of the hotel property quickly and efficiently.

Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and career growth.

• Employee discounts on hotel services and accommodations.

• Friendly and supportive work environment.

How to Apply

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications to [Your Company Email]. Please include "Hotel Host/Hostess Application" in the subject line of your email.

We are an equal opportunity employer and welcome applications from individuals of all backgrounds and experiences. We look forward to welcoming a new member to our team who shares our commitment to excellence and guest satisfaction.

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