Hotel Brand Meeting Minutes
Hotel Brand Meeting Minutes
I. Meeting Details
|
Date |
[MM-DD-YYYY] |
|---|---|
|
Time |
[HH:MM AM/PM] |
|
Location |
[Location Name] |
|
Chairperson |
[Name], Brand Manager |
II. Attendees
|
Name |
Position |
Present (Y/N) |
|---|---|---|
|
[Name] |
Brand Manager |
Y |
|
[Name] |
Social Media Manager |
Y |
|
[Name] |
Content Manager |
N |
|
[Name] |
Customer Service Manager |
Y |
|
[Name] |
Business Development Manager |
Y |
|
[Name] |
Training Coordinator |
Y |
III. Meeting Agenda
|
Item |
Description |
Time Allotted |
|---|---|---|
|
1. Social Media Campaign Rollout |
Launch plan and engagement strategies. |
15 min |
|
2. Website Content Update |
Progress on website refresh and user experience improvements. |
10 min |
|
3. Customer Feedback Analysis |
Review of recent feedback and areas for improvement. |
10 min |
|
4. Partnership Development |
Strategies for new partnerships with local tourism agencies. |
10 min |
|
5. Training Program Implementation |
Development and execution of new guest service training. |
15 min |
IV. Discussion Summary
-
Social Media Campaign Rollout: [Name], Social Media Manager, outlined the comprehensive social media campaign to promote seasonal offers. The campaign will include creating and scheduling posts, engaging with followers, and monitoring engagement metrics. The campaign will start by [MM-DD-YYYY] with a progress report due in two weeks.
-
Website Content Update: [Name], Content Manager, discussed the updates to the hotel's official website, including refreshing the homepage, revising the booking section, and ensuring new event details are accurately reflected. The updates should be live by [MM-DD-YYYY].
-
Customer Feedback Analysis: [Name], Customer Service Manager, presented the plan for compiling and analyzing recent customer feedback to identify key areas for improvement. A detailed report with findings and recommendations is to be submitted by [MM-DD-YYYY].
-
Partnership Development: [Name], Business Development Manager, shared strategies for developing new partnerships with local tourism agencies. This includes negotiating terms, coordinating joint promotional activities, and tracking referral traffic. An initial list of potential partners and status updates will be presented by [MM-DD-YYYY].
-
Training Program Implementation: [Name], Training Coordinator, discussed the development and implementation of a new training program focused on enhancing guest service skills among front desk staff. The program includes interactive workshops and role-playing scenarios, with materials prepared and the first session scheduled by [MM-DD-YYYY].
V. Action Items
|
Task |
Assigned to |
Deadline |
Status |
|---|---|---|---|
|
Launch social media campaign |
[Name] |
[MM-DD-YYYY] |
In Progress |
|
Update website content |
[Name] |
[MM-DD-YYYY] |
In Progress |
|
Analyze customer feedback |
[Name] |
[MM-DD-YYYY] |
In Progress |
|
Develop new partnerships |
[Name] |
[MM-DD-YYYY] |
In Progress |
|
Implement training program |
[Name] |
[MM-DD-YYYY] |
In Progress |
VI. Additional Notes
-
Next meeting scheduled for [MM-DD-YYYY] at [HH:MM AM/PM].
-
All attendees are requested to review the action items and come prepared with updates for the next meeting.
VII. Approval
Minutes Prepared by: [Your Name], Marketing and Promotions Manager
Reviewed and Approved by: [Name], Brand Manager
Signature: 
Date: [MM-DD-YYYY]
