Spa Complaint Letter

To:

[Your Client Name]

[Your Client Address]

[Your Client Email]

[Your Client Number]

Dear [Your Client Name],

I trust this message reaches you in good health. My name is [Your Name], and I am the [Your Job Title] at [Your Company Name]. I am writing to formally address several concerns regarding your recent interactions with our spa services.

We highly value each of our clients and strive to provide a serene and enjoyable experience for everyone. However, it has come to our attention that on multiple occasions, you have failed to adhere to our appointment schedules. Your delayed arrival significantly impacts our service flow and causes inconvenience to our other patrons, who have the right to expect timely and respectful service.

Despite numerous reminders, you have repeatedly arrived significantly late for your scheduled treatments and disregarded our cancellation policy. More notably, the behavior you exhibited towards our staff has been consistently disrespectful and uncooperative. This is not in line with the comfortable and respectful environment we aim to maintain at [Your Company Name].

Below, I have detailed the specific instances and policy breaches:

Multiple late arrivals for appointments.
Failure to adhere to the cancellation policy.
Disrespectful and uncooperative behavior towards staff.

Attached, you will find documentation supporting the aforementioned incidents.

Our policies are designed to ensure that all clients receive an optimal experience. Going forward, we kindly request that you respect our schedule, arrive on time for your appointments, and adhere to our cancellation policy. Continued non-compliance with our policies, including disrespectful behavior towards our staff, may result in us reassessing our ability to provide you with future services.

If there is anything unclear about our policies or if you need further clarification, please do not hesitate to contact me at [Your Email] or our main office at [Your Company Number].

Thank you for your attention to this matter. We genuinely hope to resolve this amicably and continue providing you the exceptional spa services you deserve.

Yours sincerely,

[Your Name]

[Your Job Title]

[Your Company Name]

[Your Email]