Professional Housekeeping Resume

Phone	[YOUR PHONE NUMBER]
Address	[YOUR ADDRESS]
LinkedIn Profile	https://www.linkedin.com/in/your_own_profile

II. Professional Summary

Accomplished housekeeping professional with over 8 years of experience in maintaining top cleanliness standards, managing teams, and ensuring health and safety compliance. Skilled in inventory management, team leadership, and client relations.

III. Education

• Degree: Bachelor of Science in Hospitality Management

• Institution: International College

• Years Attended: [DATE]

IV. Professional Experience

Housekeeping Supervisor | [PREVIOUS COMPANY NAME] | [START DATE] - Present

• Leadership and Training: Lead and manage a team of 30 housekeeping staff, providing comprehensive training, ongoing performance feedback, and professional development opportunities to ensure high standards of cleanliness and service.

• Policy Development: Develop and implement detailed housekeeping policies and procedures, optimizing operational workflows and maintaining strict compliance with health and safety regulations.

• Inventory and Budget Management: Oversee inventory management, including ordering supplies and managing budgets, resulting in a 20% reduction in costs through strategic procurement and efficient use of resources.

• Cross-Department Coordination: Collaborate with other departments such as maintenance and front office to ensure seamless service, promptly addressing and resolving guest inquiries and complaints.

• Performance Monitoring: Regularly monitor and report on key housekeeping performance metrics, identifying areas for improvement and implementing corrective actions to enhance efficiency and guest satisfaction.

• Project Management: Spearheaded major cleaning projects, including deep cleaning and renovation preparations, ensuring minimal disruption to guests and maintaining the hotel's reputation for excellence.

Key Achievements:

• Successfully reduced room turnover time by 25% through process improvements.

• Received the Employee Excellence Award in 2020 for outstanding service and leadership.

V. Skills

• Exceptional leadership and team-building skills, demonstrated in successfully guiding a team of 30 housekeeping staff to maintain high cleanliness standards.

• Extensive knowledge in inventory management and procurement, resulting in optimized supply levels and cost savings.

• Proficient in scheduling and staff management, ensuring efficient allocation of resources and optimal staffing levels.

• Strong understanding of health and safety regulations, consistently ensuring compliance to create a safe environment for guests and staff.

• Outstanding customer service and client relations, proven through positive guest feedback and high satisfaction scores.

• Expertise in budgeting and cost control, managing finances to meet operational needs while maximizing profitability.

• Advanced conflict resolution and problem-solving abilities, adept at resolving issues promptly to maintain guest satisfaction and smooth operations.

VI. Certifications

• Certified Executive Housekeeper (CEH) – International Executive Housekeepers Association, [DATE]

• Certified Hospitality Housekeeping Executive (CHHE) – American Hotel & Lodging Educational Institute, [DATE]

• First Aid/CPR Certified – American Red Cross, [DATE]

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