Housekeeping Manager Resume

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I. Professional Summary

Highly organized and detail-oriented Housekeeping Manager with over 5 years of experience in managing housekeeping operations in 5-star luxury hotels and resorts. Proven ability to lead a team of 20 members effectively, ensuring high standards of cleanliness and customer satisfaction. Adept at developing bi-weekly training programs, managing inventory, and implementing sustainable cleaning practices. Passionate about creating a clean, safe, and welcoming environment for guests.

II. Education

Bachelor of Science in Hospitality Management
Cornell University
Year Graduate: 2050

III. Professional Experience

Housekeeping Manager | [CURRENT COMPANY NAME] | [START DATE]- Present

Managed a team of 25 housekeeping staff to maintain cleanliness and orderliness of a 250-room luxury resort.

Developed and implemented customized cleaning schedules, ensuring all guest rooms, public areas, and back-of-house spaces were serviced promptly and thoroughly.

Monitored inventory levels and ordered supplies as needed, resulting in a 10% reduction in operational costs.

Received and addressed guest feedback promptly, resulting in a 20% increase in guest satisfaction scores over two years.

Conducted comprehensive training sessions for new staff members on cleaning procedures, safety protocols, and the use of state-of-the-art cleaning equipment.

V. Key Skills

Team Leadership: Experienced in leading and motivating housekeeping staff to achieve exceptional performance.

Inventory Management: Proficient in managing inventory and supplies, reducing costs, and minimizing waste.

Customer Satisfaction: Committed to ensuring guest satisfaction and addressing any issues promptly and effectively.

Training and Development: Skilled in developing and implementing training programs to enhance staff skills and knowledge.

Attention to Detail: Strong focus on maintaining high standards of cleanliness and organization.

Sustainability Practices: Knowledgeable in implementing eco-friendly cleaning practices and products.

VI. Certifications

Certified Housekeeping Manager (CHM) | American Hotel & Lodging Educational Institute | 2051
Occupational Health and Safety Certification | National Safety Council | 2052

VII. Professional Affiliations

Member | International Executive Housekeepers Association (IEHA) | 2050- Present
Member | Green Hotels Association | 2051 - Present