Head Of Housekeeping Resume

I. Contact Information

Address:	[YOUR ADDRESS]
Phone:	[YOUR PHONE NUMBER]
LinkedIn Profile:	https://www.linkedin.com/in/your_own_profile

II. Professional Summary

An accomplished and dedicated housekeeping leader with over [x] years of experience managing housekeeping operations in luxury hotels, resorts, and cruise ships. Known for maintaining exceptional cleanliness standards, leading and training housekeeping staff, and ensuring unparalleled guest satisfaction. Skilled in implementing efficient processes while adhering to budgetary constraints and operational guidelines.

Possesses a comprehensive understanding of various cleaning techniques, equipment, and chemicals, complemented by excellent communication and organizational skills. Consistently recognized for achieving outstanding cleanliness scores and fostering a positive team environment.

III. Professional Experience

Housekeeping Manager

[CURRENT COMPANY NAME], [CITY, STATE]

[START DATE] - Present

Led a team of 20 housekeepers, ensuring all cleaning tasks are completed efficiently and to the highest standards.

Implemented and maintained cleaning schedules, inspection checklists, and staff training programs, resulting in enhanced productivity and service quality.

Monitored and managed inventory levels of cleaning supplies and equipment, minimizing waste and adhering to budgetary constraints.

Collaborated with other departments to coordinate services and maintain seamless operations, contributing to high guest satisfaction scores.

Assistant Housekeeping Manager

[PREVIOUS COMPANY NAME], [CITY, STATE]

[START DATE] - [END DATE]

Supervised a team of 15 housekeepers, overseeing daily operations to ensure pristine conditions throughout the premises.

Conducted regular inspections and quality control checks, promptly addressing any issues to uphold high cleanliness standards.

Trained new and existing staff on best practices, safety procedures, and customer service excellence.

Collaborated with management to develop and implement cost-effective strategies, enhancing overall operational efficiency.

IV. Education

Degree: Bachelor of Science in Hospitality Management

[UNIVERSITY NAME], [CITY, STATE]

Graduated: [MONTH, YEAR]

V. Certifications

Certified Hospitality Supervisor (CHS)
Occupational Safety and Health Administration (OSHA) Certification
Certified Cleaning Technician (CCT)

VI. Skills

Leadership and team management
Cleaning and sanitation expertise
Inventory management
Effective communication
Training and development
Problem-solving and attention to detail

VII. Achievements

Managerial Excellence:
- Led a team of 20 housekeepers, achieving a 15% increase in cleanliness scores within six months.
- Received the "Manager of the Year" award in 2020 for exceptional leadership and maintaining high cleanliness standards.
Operational Efficiency:
- Implemented and maintained cleaning schedules, resulting in a 20% improvement in efficiency and a 10% reduction in guest complaints.
- Successfully developed and executed a comprehensive training program, reducing turnover rates by 25%.
Quality Improvement:
- Maintained a consistent 95% cleanliness score over two years, surpassing industry standards.
- Introduced a new room inspection process, leading to a 20% decrease in guest complaints related to cleanliness.
Cost Management:
- Implemented a new inventory management system, reducing supply costs by 30% while ensuring optimal stock levels.
- Recognized as "Employee of the Month" three times for dedication to maintaining high cleanliness standards and delivering exceptional guest service.