Hotel Housekeeping Supervisor Resume

Phone	[YOUR PHONE NUMBER]
Address	[YOUR ADDRESS]
LinkedIn Profile	https://www.linkedin.com/in/your_own_profile

I. Professional Summary

Highly experienced and meticulous Hotel Housekeeping Supervisor with a proven track record of maintaining the highest standards of cleanliness and guest satisfaction in hospitality environments. I excel in managing housekeeping staff, implementing effective cleaning protocols, and ensuring that all rooms and public areas meet the required health and safety standards. Known for my attention to detail and strong leadership skills, I ensure a smooth operation and a welcoming atmosphere for all guests.

II. Education

• Degree: Bachelor of Science in Hospitality Management

• [BUSINESS SCHOOL NAME]

• Graduated: [DATE]

IV. Work Experience

Hotel Housekeeping Supervisor | [CURRENT COMPANY NAME] | [START DATE]- Present

• Supervised a team of 15 housekeepers, ensuring high standards of cleanliness and organization in a 200-room luxury hotel.

• Implemented and maintained effective cleaning protocols, resulting in a 20% reduction in guest complaints and a 15% increase in positive online reviews.

• Conducted regular staff training sessions to uphold health and safety regulations and improve performance, leading to a 30% reduction in workplace accidents.

• Managed inventory and ordered supplies, ensuring adequate stock levels at all times, and reducing costs by 10% through efficient supply management.

• Performed routine inspections of guest rooms and public areas to verify their condition and adherence to standards, achieving a consistent 95% score in internal audits.

• Coordinated with the maintenance department to address and resolve any repair issues promptly, ensuring minimal disruption to guest services.

• Developed and implemented a green cleaning initiative, reducing the use of harmful chemicals by 25% and promoting environmental sustainability.

Housekeeper | [PREVIOUS COMPANY NAME] | [START DATE]-[END DATE]

• Executed cleaning duties for guest rooms and public areas with precision and efficiency, maintaining a daily room turnover rate of 30 rooms.

• Collaborated with front desk staff to ensure timely and accurate room turnovers, contributing to a seamless guest experience and high occupancy rates.

• Responded to guest requests and addressed any concerns promptly to enhance their stay experience, receiving commendations from guests for exceptional service.

• Assisted in training new staff members on cleaning procedures and guest interaction protocols, improving overall team performance and guest satisfaction.

• Participated in deep-cleaning projects during off-peak seasons, ensuring thorough maintenance and cleanliness of all hotel areas.

V. Skills

• Leadership and Supervision: Proven ability to manage and motivate a team of housekeepers, fostering a productive working environment.

• Attention to Detail: Meticulous in maintaining high standards of cleanliness and guest satisfaction.

• Inventory Management: Experienced in managing inventory and ensuring stock levels are maintained.

• Customer Service: Strong skills in addressing guest concerns and enhancing their overall experience.

• Training and Development: Adept at training new employees and conducting performance improvement sessions.

VI. Certifications

• Certified Hospitality Supervisor (CHS)
  American Hotel & Lodging Educational Institute | [DATE]

• First Aid and CPR Certification
  Red Cross |[DATE]

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