Hotel Housekeeping Coordinator Resume
Phone | [YOUR PHONE NUMBER] |
Address | [YOUR ADDRESS] |
LinkedIn Profile | https://www.linkedin.com/in/your_own_profile |
II. Objective
Enthusiastic and detail-oriented Hotel Housekeeping Coordinator with over 7 years of experience in managing housekeeping teams, ensuring cleanliness, and maintaining high standards of guest satisfaction. Skilled in inefficient workflow management and adept at fostering a positive work environment. Looking to leverage my expertise and contribute to the excellence of a dynamic hospitality team as a Hotel Housekeeping Coordinator.
II. Education
IV. Professional Experience
Housekeeping Supervisor | [CURRENT COMPANY NAME] | [START DATE]- Present
Supervised a team of 20 housekeeping staff members, ensuring compliance with cleanliness protocols and customer service standards.
Implemented efficient workflow processes, resulting in a 10% increase in operational productivity and guest satisfaction.
Conducted regular training sessions on cleanliness practices, safety regulations, and best customer service practices to maintain high team performance.
Utilized property management system (PMS) for room assignments, tracking housekeeping tasks, and maintaining inventory levels.
Developed and executed deep cleaning schedules for public areas and guest rooms, enhancing overall guest experience.
Collaborated with the front office and maintenance departments to ensure timely resolution of guest requests and complaints.
Prepared and analyzed daily, weekly, and monthly reports on housekeeping operations and performance metrics.
Ensured compliance with health and safety regulations, reducing workplace accidents by 15%.
Managed the budget for housekeeping supplies and labor, achieving a 12% cost reduction through strategic procurement and scheduling.
Introduced eco-friendly cleaning practices, reducing the environmental impact of housekeeping operations by 20%.
Senior Housekeeper | [PREVIOUS COMPANY NAME] | [START DATE]-[END DATE]
Led daily housekeeping operations, including scheduling and inspecting over 20 rooms per shift to ensure the highest standards of cleanliness.
Coordinated with other departments such as maintenance and front desk to address guest requests and resolve issues promptly.
Provided hands-on support and guidance to housekeeping staff, fostering a cooperative and results-driven work environment.
Maintained inventory records for cleaning supplies and linens, ensuring adequate stock and timely procurement.
Conducted performance reviews and provided constructive feedback to staff members, leading to a 15% improvement in staff efficiency.
Implemented new cleaning techniques and products, resulting in a 20% reduction in cleaning time without compromising quality.
Conducted weekly team meetings to discuss goals, challenges, and feedback, improving team communication and morale.
Assisted in the development and implementation of a new guest room inspection checklist, which improved cleanliness scores by 18%.
Developed a mentorship program for new hires, reducing onboarding time by 25% and increasing retention rates.
V. Skills
Excellent organizational and time management skills.
Proficient in using housekeeping management software and tools, including PMS and ERP systems.
Strong leadership and team coordination abilities.
Detail-oriented with a focus on maintaining high cleanliness standards.
Effective communication skills, both verbal and written.
Ability to multitask and prioritize tasks in a fast-paced environment.
Knowledge of safety regulations and sanitation standards.
Strong problem-solving and conflict resolution skills.
Ability to train and develop staff members to reach their full potential.
Proficient in budget management and cost control strategies.
VI. Certifications
Certification Name: Certified Executive Housekeeper (CEH)
Issuing Organization: International Executive Housekeepers Association (IEHA)
Issued Date: [DATE]
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