Spa Weekly Meeting Minutes

Spa Weekly Meeting Minutes

Item

Information

Date:

June 12, 2050

Time:

9:00 AM - 10:00 AM

Location:

Meeting Room B, [Your Company Name]

Facilitator:

[Facilitator's Name]

Attendees:

1. [Spa Manager's Name] (Spa Manager)

2. [Lead Therapist's Name] (Lead Therapist)

3. [Customer Service Lead's Name] (Customer Service Lead)

4. [Maintenance Supervisor's Name] (Maintenance Supervisor)

Meeting Agenda and Discussions

Review of the Previous Week’s Performance

  • Presenter: [Spa Manager's Name]

  • Summary:

    • Highlighted a consistent performance with a slight increase in weekday bookings.

    • Acknowledged the team for maintaining high client satisfaction scores.

    • Discussed minor issues with the late arrival of supplies which affected service provision on busy days.

Client Feedback and Concerns

  • Presenter: [Customer Service Lead's Name]

  • Summary:

    • Shared recent client feedback highlighting the excellence in therapeutic massage but noted some concerns about the waiting time during check-in.

    • Proposed immediate steps to streamline the check-in process.

Maintenance and Cleanliness Updates

  • Presenter: [Maintenance Supervisor's Name]

  • Summary:

    • Updated on the completion of routine maintenance checks of spa facilities.

    • Outlined the schedule for upcoming repairs and enhancements, particularly in the sauna area.

    • Emphasized the importance of adhering to cleanliness standards, especially in high-traffic areas.

Staff Health and Wellness

  • Presenter: [Lead Therapist's Name]

  • Summary:

    • Discussed the initiation of a new wellness program for staff including scheduled yoga sessions and mindfulness workshops.

    • Highlighted the benefits of these initiatives in enhancing workplace morale and reducing burnout.

Upcoming Promotional Campaigns

  • Presenter: [Marketing Coordinator's Name]

  • Summary:

    • Introduced plans for upcoming promotional campaigns targeting new clientele through social media ads and partnership discounts.

    • Urged staff to prepare for an expected increase in bookings as a result of the campaigns.

Action Items

  • [Spa Manager's Name]:

    • Coordinate with the inventory team to resolve supply delays and ensure buffer stock is maintained.

  • [Customer Service Lead's Name]:

    • Implement a new digital check-in system to reduce waiting times and train front desk staff on the new process.

  • [Maintenance Supervisor's Name]:

    • Schedule repairs for the sauna area during off-peak hours to minimize disruption.

  • [Lead Therapist's Name]:

    • Finalize the schedule for staff wellness programs and circulate it among all employees.

  • [Marketing Coordinator's Name]:

    • Launch and monitor the new promotional campaigns, adjusting strategies based on early feedback.

Next Meeting

  • Date: June 19, 2050

  • Location: Meeting Room B, [Your Company Name]

  • Agenda: Follow-up on action items, review initial effects of promotional campaigns, and discuss mid-year performance goals.

Spa Templates @ Template.net