Spa Customer Service Job Description

Job Summary

We are seeking a friendly and professional Spa Customer Service Representative to join our team. The successful candidate will play a crucial role in providing exceptional customer service to our clients, ensuring they have a relaxing and memorable experience at our spa. This role involves greeting clients, managing appointments, handling inquiries, and maintaining the smooth operation of the front desk.

Key Responsibilities

A. Customer Interaction

Warmly greet clients upon arrival and create a welcoming atmosphere.
Answer phone calls and respond to emails promptly and professionally.
Assist clients with inquiries regarding services, pricing, and spa amenities, providing accurate and detailed information.

B. Appointment Management

Schedule, modify, and cancel appointments using the spa’s booking system efficiently.
Confirm upcoming appointments and follow up with clients post-visit to gather feedback and ensure satisfaction.

C. Sales and Promotion

Inform clients about current promotions, packages, and new services.
Upsell additional services and products to enhance the client’s experience and increase sales.

D. Administrative Tasks

Process payments, manage cash transactions, and handle billing inquiries accurately.
Maintain and update client records, ensuring confidentiality and accuracy of information.
Monitor and manage inventory of spa products and supplies, placing orders as needed.

E. Facility Management

Ensure the reception area and common areas are clean, organized, and presentable at all times.
Coordinate with spa therapists and other staff to ensure smooth service delivery and client satisfaction.

Qualifications

A. Education

High school diploma or equivalent; additional education in hospitality or customer service is a plus.

B. Experience

Previous experience in a customer service role, preferably in a spa or hospitality setting.

C. Technical Skills

Proficiency in using booking software and Microsoft Office Suite.

Skills

Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Ability to remain calm and professional under pressure.
Attention to detail and a high level of accuracy.
Basic knowledge of spa services and treatments (training will be provided).

Personal Attributes

Friendly, approachable, and customer-focused.
Reliable and punctual.
Team player with a positive attitude.
Flexibility to work various shifts, including weekends and holidays.

Physical Requirements

Ability to stand for extended periods.
Light lifting may be required (e.g., handling supplies and products).

Work Environment

Our spa offers a tranquil and upscale environment designed to provide clients with a relaxing and rejuvenating experience. As a Spa Customer Service Representative, you will interact with clients and staff in a calm and professional manner, ensuring that every client leaves feeling pampered and satisfied.

How to Apply

Interested candidates should submit their resume and a cover letter detailing their relevant experience and explaining why they would be a great fit for this role. Please send your application to [Your Company Email] by [Date].