Spa Concierge Job Description

Position Title: Spa Concierge

Location: [City, State]

Department: Spa and Wellness

Position Summary

We are seeking a friendly, professional, and highly organized Spa Concierge to join our team. The Spa Concierge will be responsible for providing exceptional service to our guests, ensuring a memorable and relaxing experience from the moment they arrive until they depart. The ideal candidate will have excellent communication skills, a passion for wellness, and a commitment to providing top-tier customer service.

Key Responsibilities

Guest Services: Greet all guests with a warm and friendly demeanor, assist with check-in and check-out processes, and provide information about spa services, treatments, and amenities.
Reservations: Manage spa reservations, both over the phone and in-person, ensuring accurate scheduling and accommodating guest preferences.
Administrative Duties: Maintain accurate records of bookings, process payments, and manage the spa's front desk operations, including handling cash and credit card transactions.
Product Knowledge: Stay informed about all spa services, treatments, and products to effectively answer guest inquiries and upsell services.
Facility Tours: Conduct tours of the spa facilities, highlighting key features and amenities to potential clients and walk-in guests.
Problem Resolution: Address and resolve guest concerns or complaints promptly and professionally, ensuring a positive outcome and guest satisfaction.
Collaboration: Work closely with spa therapists, estheticians, and management to ensure smooth operations and a seamless guest experience.
Inventory Management: Monitor and restock retail products and spa supplies, ensuring the front desk and retail areas are well-maintained and presentable.
Health and Safety Compliance: Adhere to all health and safety regulations, maintaining a clean and safe environment for both guests and staff.

Qualifications

Education: High school diploma or equivalent required; additional education or certification in hospitality or spa management is a plus.
Experience: Previous experience in a customer service role, preferably in a spa, hotel, or wellness environment.
Skills: Excellent communication and interpersonal skills, strong organizational abilities, and proficiency in using reservation and point-of-sale systems.
Attributes: Professional appearance, positive attitude, and a genuine passion for providing exceptional guest experiences.
Availability: Ability to work flexible hours, including evenings, weekends, and holidays, as required.

Benefits

Competitive salary and benefits package
Access to spa services and wellness programs
Opportunities for professional development and growth
Friendly and supportive work environment

Application Process

To apply for the Spa Concierge position, please submit your resume and a cover letter outlining your qualifications and interest in the role to [Your Company Number]. We look forward to welcoming a dedicated and enthusiastic individual to our team!

Equal Opportunity Employer

We are an equal opportunity employer and welcome applications from all qualified candidates, regardless of race, gender, age, disability, or any other protected status.