Cafe Complaint Letter

[Month Day, Year]

[Customer's Name]
[Customer's Address]

Dear [Customer's Name],

We are writing to acknowledge and address the concerns you raised in your recent complaint regarding your experience at [Your Company Name] on [Month Day, Year].

Firstly, we deeply apologize for the inconvenience and dissatisfaction you experienced during your visit. At [Your Company Name], we strive to provide exceptional service and high-quality offerings, and it is disheartening to learn that we did not meet your expectations.

Specifically, you mentioned the following issues:

Long wait time for service: You reported that it took over [30] minutes for your order to be taken and another [20] minutes for the food to arrive.
Incorrect order: You indicated that you received a chicken sandwich instead of the vegan wrap you ordered.
Rude behavior from staff: You mentioned that one of our staff members was dismissive and unhelpful when you brought the mistake to their attention.

We take such feedback very seriously and have already taken steps to address these concerns:

Improved Service Efficiency: We are conducting additional training sessions for our staff to ensure quicker and more efficient service.
Order Accuracy: We have implemented a double-check system for orders to prevent mistakes.
Customer Service Training: Our staff will undergo enhanced customer service training to ensure respectful and courteous interactions with our valued customers.

To make amends for the inconvenience caused, we would like to offer you a complimentary meal for [two]. Please find enclosed a voucher for the complimentary meal. You may present this voucher on your next visit to redeem your offer. We hope this gesture will demonstrate our commitment to regaining your trust and ensuring a positive experience in the future.

Once again, we apologize for the inconvenience and thank you for bringing these issues to our attention. We value your patronage and hope to have the opportunity to serve you better in the future. Should you have any further questions or concerns, please do not hesitate to contact us at [Your Company Email] or [Your Company Number].

Sincerely,

[Your Name]
[Your Position]
[Your Company Name]