Cafe Waiter/Waitress Job Description

Job Title: Cafe Waiter/Waitress

Department: Operations

Reports To: Cafe Supervisor

Position Type: Full-Time/Part-Time

Date: [MM-DD-YYYY]

I. Job Summary

[Your Company Name] is looking for a personable and attentive Cafe Waiter/Waitress to join our team. The ideal candidate will be dedicated to providing exceptional service to our customers, ensuring they have a memorable dining experience. As a Cafe Waiter/Waitress, you will play a vital role in creating a welcoming atmosphere and delivering high-quality service.

II. Key Responsibilities

Customer Service:

Greet customers warmly as they arrive and seat them promptly.
Present menus, answer questions about menu items, and make recommendations based on customer preferences.
Take accurate food and beverage orders and relay them to the kitchen staff.

Order Delivery:

Serve food and beverages to customers in a timely and courteous manner.
Ensure that orders are complete and presented according to the cafe’s standards.
Check on customers regularly to ensure they are enjoying their meals and address any issues promptly.

Table Maintenance:

Clear tables, clean surfaces, and reset them for the next customers.
Ensure the dining area is clean and organized at all times.
Assist in maintaining the overall cleanliness and hygiene of the cafe.

Transaction Handling:

Prepare bills and process payments accurately, including handling cash and operating POS systems.
Balance cash drawers and complete end-of-shift reports as required.

Team Collaboration:

Work closely with kitchen staff and other team members to ensure efficient service.
Participate in team meetings and training sessions to continuously improve service quality.
Support new team members by sharing knowledge and best practices.

III. Qualifications and Skills

Education: High School Diploma or equivalent.
Experience: Previous experience as a waiter/waitress or in a similar role is preferred.
Skills:

Excellent communication and interpersonal skills.
Ability to multitask and work efficiently in a fast-paced environment.
Strong organizational and time management abilities.

Attributes:

Friendly, outgoing, and customer-focused.
Reliable and punctual with a strong work ethic.
Ability to stand for extended periods and perform physical tasks as needed.

IV. Why Join [Your Company Name]?

At [Your Company Name], we believe in fostering a positive and inclusive work environment where every team member can thrive. As a Cafe Waiter/Waitress, you will have the opportunity to interact with a diverse group of customers and be part of a dedicated team committed to excellence. We offer competitive compensation, flexible scheduling, and opportunities for career growth within the company.

V. Application Instructions:

Interested candidates should submit their resume and a cover letter to [Your Company Email]. For additional information, please contact [Your Name], the Cafe Supervisor, at [Your Company Number].