Cafe Customer Service Job Description

Job Title: Cafe Customer Service Representative

Job Summary

As a Cafe Customer Service Representative, you play a vital role in providing exceptional customer service and ensuring a positive experience for cafe patrons. You will greet customers, take orders, prepare and serve beverages and food items, handle transactions, and maintain cleanliness and organization within the cafe. Your friendly demeanor, attention to detail, and dedication to customer satisfaction will contribute to the success of our cafe.

Key Responsibilities

A. Customer Interaction

• Welcome customers with a warm and friendly demeanor as they enter the cafe.

• Assist customers in selecting menu items and provide information about specials and promotions.

• Take accurate orders and convey them to the kitchen or barista station promptly.

• Customize orders based on customer preferences and dietary restrictions.

B. Order Preparation and Service

• Prepare and serve a variety of beverages, including coffee, tea, and specialty drinks, with consistency and quality.

• Assist in the preparation and presentation of food items, such as sandwiches, salads, and pastries, following recipes and cafe standards.

• Ensure orders are served promptly and accurately, maintaining high standards of presentation.

C. Transaction Handling

• Process customer payments accurately using POS systems or cash registers.

• Handle cash, credit, and debit card transactions efficiently and securely.

• Provide receipts and correct change to customers as needed.

D. Cleanliness and Maintenance

• Maintain cleanliness and organization in the cafe's dining area, counter, and service areas throughout your shift.

• Follow health and safety protocols for food handling, sanitation, and cleanliness.

• Clean and sanitize equipment, utensils, and surfaces regularly to ensure a hygienic environment.

E. Team Collaboration

• Work collaboratively with other team members to ensure smooth cafe operations.

• Assist with restocking supplies, inventory management, and other tasks as needed.

• Support colleagues during busy periods and communicate effectively to ensure efficient workflow.

F. Customer Satisfaction

• Address customer complaints and concerns professionally and promptly, seeking solutions to ensure satisfaction.

• Solicit feedback from customers to identify areas for improvement and enhance the overall customer experience.

• Promote a positive and welcoming atmosphere in the cafe to encourage customer loyalty and repeat business.

Qualifications

• Education: High school diploma or equivalent.

• Experience: Previous experience in customer service or food service preferred.

• Skills:

1. Excellent communication and interpersonal skills.

2. Ability to work in a fast-paced environment and multitask effectively.

3. Basic math skills for handling transactions.

4. Attention to detail and cleanliness.

Personal Attributes

• Friendly and approachable demeanor.

• Positive attitude and willingness to learn.

• Team player with reliability and punctuality.

Working Conditions

• Flexible hours, including weekends and holidays.

• Shift-based schedule in a busy cafe environment.

How to Apply

Interested candidates should submit their resume and cover letter to [Your Company Email] or apply in person at [Your Company Address]. Please include "Cafe Customer Service Representative" in the subject line of your email or specify the position when applying in person.

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