Medical Office Manager Resume

Address: [YOUR ADDRESS]

Phone Number: [YOUR PHONE NUMBER]

LinkedIn: https://www.linkedin.com/in/your_own_profile

Objective:

A dedicated and detail-oriented Medical Office Manager with over [X] years of experience in overseeing administrative tasks, managing staff, ensuring regulatory compliance, and optimizing operational efficiency in a healthcare setting. Seeking to leverage my expertise to contribute to the smooth operation of a progressive medical office.

Qualifications

Leadership and Team Management: Successfully led a team of 15 administrative and medical staff, fostering a collaborative environment and ensuring adherence to clinic policies and procedures.

Operational Efficiency: Streamlined patient scheduling systems, resulting in a 20% reduction in wait times and increased patient satisfaction scores.

Regulatory Compliance: Expertise in managing patient records with strict confidentiality, ensuring compliance with HIPAA regulations, and achieving high standards of data security.

Billing and Insurance Expertise: Proven track record in overseeing billing and insurance claims processing, maintaining a 95% claim acceptance rate on the first submission.

Training and Development: Implemented effective staff training programs focused on customer service excellence and compliance with healthcare regulations, ensuring staff competence and operational consistency.

Policy Development: Developed and maintained office policies and procedures, enhancing efficiency and ensuring consistent operational standards across the organization.

Professional Experience

Medical Office Manager

[CURRENT COMPANY NAME], [LOCATION]

[START DATE] - Present

Lead a team of 15 administrative and medical staff, ensuring adherence to clinic policies and procedures.

Streamlined patient scheduling system, reducing wait times by 20% and increasing patient satisfaction.

Managed patient records with strict confidentiality, ensuring compliance with HIPAA regulations.

Oversaw billing and insurance claims processing, achieving a 95% claim acceptance rate on the first submission.

Implemented staff training programs focused on customer service and compliance with healthcare regulations.

Assistant Office Manager

[PREVIOUS COMPANY NAME], [LOCATION]

[START DATE] - [END DATE]

Assisted in managing daily office operations, including scheduling, patient records, and inventory management.

Coordinated with insurance companies to resolve billing and reimbursement issues promptly.

Developed and maintained office policies and procedures, improving efficiency and consistency.

Trained new administrative staff, ensuring seamless integration into the office workflow.

Conducted regular audits to ensure compliance with all regulatory requirements.

Education

Bachelor of Science in Healthcare Administration
[University Name], [Location]
Graduated: [Month, Year]

Certifications

Certified Medical Office Manager (CMOM)
Certified Healthcare Administrative Professional (cHAP)

Skills

Office Management
Regulatory Compliance
Staff Leadership and Training
Patient Scheduling and Records Management
Billing and Insurance Coordination
Operational Efficiency
Customer Service
HIPAA Compliance

Achievements and Awards

Recipient of Excellence in Healthcare Administration Award: Recognized for outstanding contributions to operational efficiency and patient care at Health Plus Clinic.

Implemented Patient Satisfaction Initiative: Led initiative to streamline patient scheduling system, resulting in a 20% reduction in wait times and a significant increase in patient satisfaction scores.

Achieved High Billing Accuracy: Maintained a 95% claim acceptance rate on first submission through meticulous oversight of billing and insurance claims processing.

HIPAA Compliance Leader: Ensured strict adherence to HIPAA regulations in managing patient records, contributing to a flawless record of data security and confidentiality.

Team Leadership Recognition: Acknowledged for effective leadership in managing a team of 15 administrative and medical staff, fostering a cohesive and productive work environment.

Training Program Success: Successfully implemented and managed staff training programs focused on customer service excellence and compliance with healthcare regulations, resulting in improved staff performance and patient experience.

Professional Affiliations

Member, Medical Group Management Association (MGMA)
Member, American Association of Healthcare Administrative Management (AAHAM)