Customer Service Banker Resume

Phone Number: [YOUR NUMBER]

Address: [YOUR ADDRESS]

LinkedIn: https://www.linkedin.com/in/your_own_profile

I. Professional Summary

Highly motivated and customer-focused banking professional with over [X] years of experience in providing exceptional customer service in the banking industry. Adept at managing financial transactions, resolving customer inquiries, and offering tailored financial solutions. Seeking to leverage expertise in a customer service banker role, committed to enhancing client satisfaction and achieving organizational goals.

II. Education

Bachelor of Science in Finance

[UNIVERSITY NAME], [LOCATION], [YEAR]

Relevant Coursework: Finance, Banking, Biz Comm

Achievements: Dean's List, Finance Club President, Merit Scholarship

Associate Degree in Business Administration

[UNIVERSITY NAME], [LOCATION], [YEAR]

Relevant Coursework: Accounting, Microeconomics, Customer Service

Achievements: Phi Theta Kappa Honor Society, Graduated with Honors

III. Professional Experience

Customer Service Banker

[CURRENT COMPANY NAME], [LOCATION]

[MONTH/YEAR] - Present

Assisted 50 customers daily with banking needs.

Achieved 98% customer satisfaction with prompt, accurate issue resolution.

Processed 100+ daily transactions accurately per bank policies.

Contributed to a 20% sales increase by cross-selling bank products.

Bank Teller

[PREVIOUS COMPANY NAME], [LOCATION]

[MONTH/YEAR STARTED] - [MONTH/YEAR ENDED]

Conducted daily cash handling, balancing cash drawers with 99% accuracy.

Assisted customers with deposits, withdrawals, and account inquiries.

Referred customers to other banking services, boosting cross-sales by 15%.

Named "Employee of the Month" for outstanding service and precision.

IV. Qualifications and Achievements

Strong Communication Skills: Excellent ability to communicate complex financial information clearly and effectively.
Customer Service Excellence: Proven track record of maintaining high customer satisfaction ratings.
Detail-oriented: High attention to detail in managing financial transactions and ensuring compliance with banking regulations.
Technical Proficiency: Proficient in Core Banking Software, CRM Systems, and Microsoft Office Suite.
Sales Acumen: Skilled in identifying customer needs and recommending appropriate banking products and services.

V. Skills

Technical Skills

Banking Software: FIS, Jack Henry
CRM Systems: Salesforce, Microsoft Dynamics
Microsoft Office Suite: Word, Excel, PowerPoint

Interpersonal Skills

Communication: Strong verbal and written communication abilities
Customer Service: Dedicated to providing outstanding customer support
Problem-Solving: Effective at resolving customer issues and complaints
Team Collaboration: Ability to work well in a team environment

VI. Certifications

Certified Customer Service Professional (CCSP), Customer Service Institute of America.
Certified Banking & Financial Services Professional (CBFSP), Institute of Financial Services