Medical Administrative Manager Resume

Phone Number: [YOUR PHONE NUMBER]

Address: [YOUR ADDRESS]

LinkedIn: https://www.linkedin.com/in/your_own_profile

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I. Objective

Dynamic and detail-oriented Medical Administrative Manager with over [NUMBER] years of experience in managing medical administrative tasks, enhancing office efficiency, and ensuring the highest level of patient care. Seeking to leverage my expertise in a reputable healthcare facility to contribute to the efficient management of medical administrative operations.

II. Education

Bachelor of Science in Health Services Administration

• [UNIVERSITY NAME]

• Graduated: [DATE]

• Relevant coursework: Healthcare Systems, Medical Records Management, Health Information Technology, Strategic Planning in Healthcare

III. Professional Experience

Medical Administrative Manager | [CURRENT HOSPITAL NAME] | [START DATE]-Present

• Oversee daily administrative operations, including patient registration, scheduling, and billing processes.

• Implemented a new scheduling system, resulting in a 20% reduction in patient wait times and a 5% increase in patient retention rates.

• Develop and enforce office policies and procedures to ensure compliance with healthcare regulations and enhance patient experience. Policies resulted in a 99% compliance rate during annual audits.

• Manage a team of administrative staff, providing regular training on customer service, electronic health records (EHR) usage, and billing practices. Staff training led to a 15% improvement in patient satisfaction scores in the first year.

• Coordinate with healthcare providers to ensure seamless patient care and accurate documentation.

• Monitor and manage office budgets, including procurement of medical supplies, ensuring cost-effectiveness and timely inventory replenishment. Successfully reduced supply costs by 10% in the last fiscal year.

Senior Medical Administrator | [PREVIOUS HOSPITAL NAME] | [START DATE]-[END DATE]

• Supervised administrative staff and oversaw daily office operations.

• Led the implementation of an electronic health records (EHR) system, contributing to a 25% increase in productivity among administrative staff and a 15% improvement in patient data accuracy.

• Handled patient inquiries and complaints, resulting in a 95% patient satisfaction rate and a 5% decrease in patient complaints.

• Conducted regular audits of medical records, ensuring compliance with HIPAA and other healthcare regulations, with a 99% compliance rate.

• Managed patient billing and insurance claims, achieving a 98% accuracy rate in claim submissions and a 99% collection rate for insurance claims.

• Mentored and trained new administrative staff, ensuring a smooth transition and maintaining high office efficiency.

IV. Skills

• Medical Office Management: Extensive experience in patient registration, scheduling, and billing operations.

• Healthcare Administration: Skilled in managing office policies, procedures, and compliance with healthcare regulations.

• Electronic Health Records (EHR): Proficient in using various EHR systems, including [specific systems] for patient documentation and workflow management.

• Patient Relations: Focused on enhancing patient experience and satisfaction through effective communication and problem resolution.

• Staff Training and Development: Experience in training administrative staff on office procedures, customer service, and EHR usage, resulting in high patient satisfaction scores.

• Billing and Coding: Comprehensive understanding of billing practices and insurance claims, with a high accuracy rate.

• Compliance and Auditing: Proven ability to conduct regular audits of medical records, ensuring compliance with healthcare regulations.

• Budget Management: Competent in managing office budgets and procurement of medical supplies to ensure cost-effectiveness.

V. Certifications

1. Certified Medical Administrative Assistant (CMAA)
   National Healthcare Association (NHA)

   • Certification achieved in [Year] with a focus on medical office procedures and administrative support.

   • Completed additional specialized training in EHR management, contributing to improved workflow and patient care.

2. Certified Professional in Healthcare Quality (CPHQ)
   Healthcare Quality Certification Commission (HQCC)

   • Certification obtained in [Year] with expertise in healthcare quality assurance, compliance, and auditing.

   • Conducted a comprehensive assessment and improvement of patient experience protocols, resulting in enhanced patient satisfaction scores.

VI. Professional Affiliations

1. American Association of Healthcare Administrative Management (AAHAM)

   • Active member, contributing to the advancement of administrative standards and best practices in healthcare management.

2. Medical Group Management Association (MGMA)

   • Member, engaged in discussions and networking to promote excellence in medical practice management and healthcare administration.

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