Gym Front Desk Job Description

Position Overview

As a Front Desk Attendant at [Your Company Name], you will play a crucial role in providing exceptional customer service and administrative support to our members and guests. You will be the first point of contact, responsible for ensuring a welcoming and efficient experience at our gym facility.

Key Responsibilities

• Greet members and guests warmly and ascertain purpose of visit.

• Check-in members using our electronic membership system and verify memberships.

• Answer and direct phone calls in a polite and friendly manner.

• Provide information to prospective members about gym services and membership options.

• Assist members with inquiries, concerns, and requests in a timely and professional manner.

• Process payments for memberships, personal training sessions, and retail products.

• Maintain cleanliness and organization of the front desk area and lobby.

• Ensure safety and security protocols are followed, including monitoring access to the gym floor.

• Assist with basic administrative tasks such as filing, data entry, and updating member records.

Qualifications

• High school diploma or equivalent.

• Previous experience in customer service or a similar role preferred.

• Excellent interpersonal and communication skills.

• Strong organizational and multitasking abilities.

• Ability to work effectively both independently and as part of a team.

• Basic computer proficiency and familiarity with electronic POS systems.

Physical Requirements

• Ability to stand for extended periods.

• Ability to lift up to [25] pounds occasionally.

Schedule

• Part-time position with flexible hours, including evenings and weekends as needed.

Application Process

Submit your resume and cover letter to [Your Company Email]. Only candidates selected for an interview will be contacted.

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