Gym Front Desk Job Description

Position Overview

As a Front Desk Attendant at [Your Company Name], you will play a crucial role in providing exceptional customer service and administrative support to our members and guests. You will be the first point of contact, responsible for ensuring a welcoming and efficient experience at our gym facility.

Key Responsibilities

Greet members and guests warmly and ascertain purpose of visit.
Check-in members using our electronic membership system and verify memberships.
Answer and direct phone calls in a polite and friendly manner.
Provide information to prospective members about gym services and membership options.
Assist members with inquiries, concerns, and requests in a timely and professional manner.
Process payments for memberships, personal training sessions, and retail products.
Maintain cleanliness and organization of the front desk area and lobby.
Ensure safety and security protocols are followed, including monitoring access to the gym floor.
Assist with basic administrative tasks such as filing, data entry, and updating member records.

Qualifications

High school diploma or equivalent.
Previous experience in customer service or a similar role preferred.
Excellent interpersonal and communication skills.
Strong organizational and multitasking abilities.
Ability to work effectively both independently and as part of a team.
Basic computer proficiency and familiarity with electronic POS systems.

Physical Requirements

Ability to stand for extended periods.
Ability to lift up to [25] pounds occasionally.

Schedule

Part-time position with flexible hours, including evenings and weekends as needed.

Application Process

Submit your resume and cover letter to [Your Company Email]. Only candidates selected for an interview will be contacted.