Gym Front Desk Job Description
Gym Front Desk Job Description
Position Overview
As a Front Desk Attendant at [Your Company Name], you will play a crucial role in providing exceptional customer service and administrative support to our members and guests. You will be the first point of contact, responsible for ensuring a welcoming and efficient experience at our gym facility.
Key Responsibilities
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Greet members and guests warmly and ascertain purpose of visit.
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Check-in members using our electronic membership system and verify memberships.
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Answer and direct phone calls in a polite and friendly manner.
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Provide information to prospective members about gym services and membership options.
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Assist members with inquiries, concerns, and requests in a timely and professional manner.
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Process payments for memberships, personal training sessions, and retail products.
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Maintain cleanliness and organization of the front desk area and lobby.
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Ensure safety and security protocols are followed, including monitoring access to the gym floor.
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Assist with basic administrative tasks such as filing, data entry, and updating member records.
Qualifications
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High school diploma or equivalent.
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Previous experience in customer service or a similar role preferred.
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Excellent interpersonal and communication skills.
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Strong organizational and multitasking abilities.
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Ability to work effectively both independently and as part of a team.
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Basic computer proficiency and familiarity with electronic POS systems.
Physical Requirements
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Ability to stand for extended periods.
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Ability to lift up to [25] pounds occasionally.
Schedule
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Part-time position with flexible hours, including evenings and weekends as needed.
Application Process
Submit your resume and cover letter to [Your Company Email]. Only candidates selected for an interview will be contacted.
