Car Rental Complaint Email

Subject: Addressing Your Recent Car Rental Experience

Dear [Customer's Name],

Thank you for reaching out to us regarding your recent car rental experience with [Your Company Name]. We sincerely apologize for any inconvenience you encountered and appreciate you bringing these matters to our attention.

We are sorry to hear about the issues you faced with the cleanliness of the vehicle and the level of customer service you received. This is not the standard of service we strive to provide. We take your feedback seriously and will be addressing these concerns immediately. To address your specific complaints:

Vehicle Cleanliness: We regret that the car you rented was not properly cleaned. Our team is committed to ensuring all vehicles meet the highest standards of cleanliness, and we will reinforce these standards with our staff to prevent this from happening in the future.
Customer Service: We are disappointed to learn that your interaction with our staff did not meet your expectations. We will conduct additional training to ensure that our team provides the courteous and professional service that our customers deserve.

As a token of our apology, we would like to offer you a discount on your next rental with [Your Company Name]. Please contact our customer service team at [Your Company Email] to arrange this.

We value your feedback and are committed to improving our services based on your experiences. If you have any further concerns or suggestions, please do not hesitate to let us know.

Thank you for your understanding and for choosing [Your Company Name]. We hope to have the opportunity to serve you better in the future.

Best regards,