Car Rental Complaint Letter

Subject: Complaint Regarding Rental Experience - [0000]

Dear [Your Company Name] Team,

I sincerely hope that this message reaches you in good health and finds you in high spirits. I am writing to express my disappointment regarding my recent rental experience with your company.

On [Date of Pickup], I rented a [Car Model] from your [Your Company Address] branch under reservation number [0000]. Unfortunately, several issues arose during the rental period:

Vehicle Condition: The vehicle provided to me was not in the condition I expected. It had noticeable scratches and dents, which were not documented on the rental agreement.

Customer Service: The customer service experience at the pickup counter was subpar. The staff seemed disorganized and took an excessive amount of time to process my reservation, despite having a reservation confirmation.

Billing Discrepancy: Upon returning the vehicle on [Date of Return], I was charged an additional fee of [$00] labeled as "Cleaning Fee" without prior notification. During the rental, I returned the vehicle in the same clean condition as received, and no mention of such a fee was made during the pickup process or in the rental agreement.

These issues significantly impacted my travel plans and caused unnecessary stress during what should have been a straightforward rental experience. As a frequent customer of [Your Company Name], I have always valued your services, but this recent experience has left me disappointed.

I kindly request the following actions to resolve this matter:

An investigation into the vehicle condition discrepancies and a reassessment of charges incurred.
A refund or adjustment of the additional fee charged without prior notice.
Assurance that steps will be taken to improve customer service practices at your [Your Company Address] branch.

Please contact me at your earliest convenience via email at [Your Email] or by phone at [Your Number] to discuss this matter further. I look forward to your prompt response and a resolution to my concerns.

Thank you for your attention to this matter.

Sincerely,

[Your Name]

[Your Job Title]