Customer Service Weekly To Do List

Prepared by: [YOUR NAME]

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A. Overview

This document outlines the weekly tasks and responsibilities for the Customer Service team to ensure consistent, high-quality service to our customers. Each task is assigned to specific team members and includes deadlines and priority levels.

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B. Weekly Schedule

Task	Assigned To	Deadline	Priority	Status
Monitor customer inquiries	Chris Blue	Daily	High	In Progress
Resolve escalated issues	Jane Doe	Daily	High	Pending
Update FAQ section	Lisa Brown	Wednesday 12 PM	Medium	Not Started
Conduct training sessions	Mike Jones	Friday 3 PM	Medium	Scheduled
Review and analyze feedback	Sarah Lee	Thursday 5 PM	Low	Completed
Process returns and refunds	Tom White	Daily	High	In Progress
Follow up with customers	Emily Clark	Tuesday 4 PM	Medium	Pending
Document common issues	David Green	Friday 10 AM	Medium	Not Started
Manage social media queries	Anna Black	Daily	High	In Progress

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C. Daily Tasks

1. Monitor Customer Inquiries

• Description: Continuously monitor and respond to customer inquiries through various channels (email, phone, chat).

• Deadline: End of each business day

• Priority: High

2. Resolve Escalated Issues

• Description: Address and resolve issues that have been escalated by front-line staff.

• Deadline: End of each business day

• Priority: High

3. Process Returns and Refunds

• Description: Handle all return requests and process refunds in a timely manner.

• Deadline: End of each business day

• Priority: High

4. Manage Social Media Queries

• Description: Monitor and respond to customer queries on social media platforms.

• Deadline: End of each business day

• Priority: High

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D. Midweek Tasks

1. Update FAQ Section

• Description: Review and update the FAQ section on the website to ensure information is current.

• Deadline: Wednesday 12 PM

• Priority: Medium

2. Follow Up with Customers

• Description: Contact customers for follow-up on previous inquiries or issues.

• Deadline: Tuesday 4 PM

• Priority: Medium

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E. End of Week Tasks

1. Conduct Training Sessions

• Description: Organize and conduct training sessions for new customer service representatives.

• Deadline: Friday 3 PM

• Priority: Medium

2. Document Common Issues

• Description: Maintain a record of recurring customer issues and possible solutions.

• Deadline: Friday 10 AM

• Priority: Medium

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F. Analysis and Feedback

1. Review and Analyze Feedback

• Description: Collect and analyze customer feedback to identify areas for improvement.

• Deadline: Thursday 5 PM

• Priority: Low

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