Customer Service Board Meeting Minutes

Minutes Prepared By: [YOUR NAME]

I. Meeting Details

Date: October 10, 2053
Time: 9:00 AM - 11:00 AM
Location: Conference Room B, [YOUR COMPANY NAME] Headquarters

II. Attendees

Mike Ingram - Chairperson
Iris Willis - Customer Service Manager
James Williams - Technical Support Lead
Patricia Brown - Customer Experience Analyst
Charles Davis - Marketing Coordinator

III. Agenda

Review of Previous Meeting Minutes
Monthly Performance Metrics
Discussion on Latest Customer Feedback
New Training Programs for Customer Service Representatives
Open Forum

IV. Meeting Summary

1. Review of Previous Meeting Minutes

Mike Ingram opened the meeting with a review of the minutes from the previous meeting concluded on September 10, 2053. The minutes were approved unanimously without amendments.

2. Monthly Performance Metrics

Iris Willis reported that the average response time had decreased by 10% while the customer satisfaction score had improved by 4% this month. Technical issues were down, thanks to improvements in the automated ticketing system.

3. Discussion on Latest Customer Feedback

James Williams presented the latest customer feedback. Key takeaways included the need for faster resolution times and improved communication. A plan was outlined to address these issues, including weekly training sessions, and an updated FAQ section on the website.

4. New Training Programs for Customer Service Representatives

Patricia Brown provided an overview of new training programs. These include workshops on effective communication, technical troubleshooting, and emotional intelligence. The board agreed to implement these training sessions starting next month.

5. Open Forum

The floor was opened for additional concerns and suggestions. Charles Davis suggested an outreach program to inform customers about new support features. Iris Willis agreed to put together a communication plan.

V. Action Items

Iris Willis to draft a communication plan for the outreach program, due by the next meeting.

Patricia Brown to schedule and organize new training sessions for customer service representatives.

James Williams to update the FAQ section on the website based on recent feedback.

VI. Next Meeting

The next Customer Service Board Meeting is scheduled for November 10, 2053, at 9:00 AM at the same location.