Sales Floor Associate Job Description

I. Job Summary

As a Sales Floor Associate at [YOUR COMPANY NAME], you will be responsible for delivering exceptional customer service, maintaining the sales floor, and supporting the overall shopping experience. You will assist customers with their needs, ensure the sales floor is organized and visually appealing, and contribute to achieving store sales goals.

II. Key Responsibilities

Answer customer inquiries and provide product information.
Maintain the sales floor by restocking merchandise, organizing displays, and ensuring a clean and tidy environment.
Assist with inventory management, including receiving and processing new stock.
Operate the cash register and handle transactions accurately.
Address customer complaints and resolve issues promptly and effectively.
Participate in regular training sessions and stay updated on product knowledge.

III. Qualifications and Skills

High school diploma or equivalent.
Previous retail or customer service experience preferred.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Basic math skills and proficiency in operating a cash register.
Ability to stand for extended periods and lift/move merchandise as needed.
Positive attitude and a team-oriented mindset.

IV. Working Conditions

Flexible schedule, including weekends, evenings, and holidays.
Standing and walking for extended periods.
Lifting, carrying, and moving merchandise up to 30 pounds.
Exposure to a retail environment with regular customer interaction.

Directly reports to the Store Manager.

V. Salary Range

Hourly wage: $15 - $18 per hour, based on experience and qualifications.
Opportunities for performance-based incentives and bonuses up to $500 per quarter.

VI. Benefits

Employee discounts on merchandise up to 20%.
Health insurance options with company contribution up to 70%.
Dental and vision insurance with company contribution up to 50%.
Paid time off: 10 days of PTO per year plus 5 paid holidays.
401(k) plan with a company match of up to 4%.
Opportunities for career advancement and professional development.

VII. How to Apply

Interested candidates are invited to submit their resume and cover letter through the company's online career portal at [YOUR COMPANY WEBSITE] or directly at the store's customer service desk located at [YOUR COMPANY ADDRESS].

Call [YOUR COMPANY NUMBER] for clarifications or more information.