Customer Service Administrative Assistant Job Description

Job Title: Customer Service Administrative Assistant

Job Summary:

At [Your Company Name], we are seeking a dedicated and organized Customer Service Administrative Assistant to join our team. The ideal candidate will provide essential administrative support to our customer service department, ensuring smooth and efficient operations. This role involves handling customer inquiries, managing communication channels, and maintaining accurate records.

Key Responsibilities:

Assist customers via phone, email, and chat, addressing their inquiries and resolving issues promptly.
Maintain and update customer service records and databases.
Coordinate and schedule customer service appointments and meetings.
Prepare and distribute internal and external communication related to customer service.
Provide administrative support to the customer service team, including managing calendars and processing documentation.
Assist in the development and implementation of customer service policies and procedures.
Handle and prioritize multiple tasks while maintaining a high level of attention to detail.
Collaborate with other departments to ensure effective communication and resolution of customer issues.

Qualifications:

High school diploma or equivalent; Associate's degree in Business Administration or related field preferred.
Previous experience in a customer service or administrative role is an advantage.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and customer service software.
Excellent written and verbal communication skills.
Strong organizational and time-management abilities.
Ability to handle confidential information with discretion.
Proactive and able to work both independently and as part of a team.

Skills and Competencies:

Exceptional customer service skills.
Strong problem-solving abilities.
Detail-oriented with strong organizational skills.
Ability to manage multiple tasks and priorities effectively.
Proficient in using office equipment and software.

Work Environment:

Office setting at [Your Company Address], with the potential for hybrid or remote work options.

Reports To:

Customer Service Manager

Salary Range and Benefits:

Salary: $45,000 - $55,000 per year, depending on experience and qualifications.
Health Insurance: Comprehensive medical, dental, and vision coverage.
Retirement Plan: 401(k) with company match.
Paid Time Off: 15 days of paid vacation per year, 10 paid sick days, and 10 paid holidays.
Professional Development: Opportunities for training and career advancement.
Flexible Work Hours: Option for remote work and flexible scheduling.
Employee Discounts: Discounts on [Your Company Name] products and services.
Wellness Program: Access to wellness programs and resources.
Life Insurance: Basic life insurance coverage.

Application Process:

Interested candidates should submit their resume and cover letter to [Your Company Email] by September 28, 2050.
For more information about [Your Company Name], visit our website at [Your Company Website] or follow us on [Your Company Social Media].

About [Your Company Name]: [Your Company Name] is a leading provider of cutting-edge technology solutions and IT consulting services, committed to delivering exceptional customer service and innovative solutions. Our team is dedicated to fostering a collaborative and supportive work environment. Join us and be part of a dynamic and growing organization that is at the forefront of the technology industry, shaping the future with our innovative products and services.