Consultation Issues Log
Consultation Issues Log
The Client Issues Log is a tool used to document, track, and manage issues raised by clients. It helps ensure timely resolution of problems, enhances communication, and improves client satisfaction by systematically addressing and following up on reported concerns.
Prepared by: [YOUR NAME]
Date: [DATE]
Log Overview:
|
Date |
Client Name |
Issue Description |
Action Taken |
Status |
|---|---|---|---|---|
|
2024-07-01 |
Acme Inc |
Miscommunication about project scope. |
Clarified scope via email and scheduled a follow-up meeting. |
Resolved |
|
2024-07-03 |
Beta Ltd |
Delay in receiving necessary documentation. |
Contacted client to expedite document submission. |
In Progress |
|
2024-07-10 |
Gamma Co |
Technical difficulties during video call. |
Provided alternative communication method and scheduled a new call. |
Resolved |
|
2024-07-15 |
Delta Corp |
Unsatisfactory initial report findings. |
Reviewed and revised report based on feedback. |
Pending Review |
Notes:
-
Acme Inc: Clarified project scope and scheduled follow-up meeting.
-
Beta Ltd: Contacted client to expedite document submission.
-
Gamma Co: Provided alternative communication method and rescheduled call.
-
Delta Corp: Revised report based on feedback; awaiting final review.
