IT Vendor Issue Log
IT Vendor Issues Log
The purpose of this log is to document and track issues with a software vendor's product, including the description of the problem, the status of each issue, and the actions taken to resolve them. This ensures effective communication with the vendor, timely resolution of issues, and maintains the performance and reliability of the software.
|
DATE REPORTED |
ISSUE DESCRIPTION |
STATUS |
ACTION TAKEN |
DATE RESOLVED |
|---|---|---|---|---|
|
2050-07-15 |
Software crashes during data export |
In Progress |
Reported to vendor, awaiting fix |
[Date Resolved] |
|
2050-07-16 |
Security vulnerability in authentication module |
Resolved |
Vendor issued patch and applied |
2050-07-18 |
|
2050-07-17 |
Performance degradation in query processing |
In Progress |
Vendor investigating |
[Date Resolved] |
|
2050-07-18 |
Licensing issue with recent software update |
Closed |
Vendor corrected licensing details |
2050-07-19 |
|
2050-07-19 |
Integration errors with third-party systems |
Resolved |
Fix implemented and tested |
2050-07-21 |
Prepared by: [Your Name]
Date: [DATE]
Notes:
-
Ensure that each issue is described in detail, including its impact and the actions taken to resolve it.
-
Update the status and resolution date of each issue as progress is made and issues are resolved.
-
Use this log to maintain clear communication with the software vendor and track the effectiveness of solutions provided.
