Free Customer Issue Log Template
Customer Issue Log
The Customer Issue Log is designed to systematically track and resolve customer issues, ensuring efficient handling and prompt resolution. It helps maintain customer satisfaction by providing a clear and organized record of all reported problems and their resolutions.
|
Date |
Customer Name |
Issue Description |
Assigned To |
Status |
|---|---|---|---|---|
|
2050-07-22 |
John Doe |
Customer unable to access their account. Error message received: "Invalid credentials." |
Jane Smith |
In Progress |
|
2050-07-21 |
Sarah Lee |
Incorrect billing amount on the latest invoice. |
Tom Brown |
Resolved |
|
2050-07-20 |
Mike Johnson |
Order #12345 not delivered. Tracking information unavailable. |
Lisa White |
In Progress |
|
2050-07-19 |
Emily Davis |
Product received is damaged. |
Mark Green |
Resolved |
|
2050-07-18 |
James Wilson |
Website displaying errors during checkout process. |
Anna Clark |
In Progress |
|
2050-07-17 |
Karen Martinez |
Subscription cancellation requested but still being charged. |
Brian Adams |
Resolved |
|
2050-07-16 |
Robert Brown |
Missing features in the latest software update. |
David Lee |
In Progress |
Notes:
-
Ensure all entries are detailed and accurately reflect the issue and actions taken.
-
Regularly update the status and resolution details to keep the log current.
-
Use the 'Reminders' section to follow up on outstanding issues promptly.
Reminders:
-
Check the log daily to monitor the progress of ongoing issues.
-
Update customers regularly on the status of their issues to maintain transparency.
-
Prioritize issues based on their impact on customer satisfaction and business operations.
Prepared by: [YOUR NAME]
Date: [DATE]
