Physical Therapy Receptionist Job Description

Position Overview

The Physical Therapy Receptionist is responsible for providing exceptional customer service and administrative support in a professional medical environment. This role serves as the initial point of contact for patients, scheduling appointments, managing patient records, and assisting with billing and insurance processes.

Key Responsibilities

Greet and check-in patients upon arrival, ensuring a welcoming and efficient front-desk experience.

Schedule and confirm patient appointments, managing the calendar to optimize therapists' time.

Answer and direct phone calls, providing information and assistance as needed.

Maintain and update patient records, ensuring accuracy and confidentiality.

Assist with billing processes, including collecting co-pays, processing insurance claims, and following up on outstanding balances.

Coordinate with physical therapists and other staff to ensure smooth operation and high-quality patient care.

Perform general administrative tasks such as filing, scanning, and ordering office supplies.

Qualifications

High school diploma or equivalent; some college coursework preferred.
Previous experience in a medical or therapy office setting is highly desirable.
Strong communication and interpersonal skills, with a friendly and professional demeanor.
Proficiency with office software (e.g., MS Office Suite) and experience with electronic medical records (EMR) systems.
Ability to multitask and manage time effectively in a fast-paced environment.
Strong organizational skills and attention to detail.
Working knowledge of medical billing and insurance processes is a plus.

Working Conditions

The Physical Therapy Receptionist will work in a clinical setting, interacting with patients, therapists, and other staff members. The role requires sitting for extended periods, as well as occasional standing and walking. Adherence to health and safety protocols is mandatory to ensure a safe environment for all.

How to Apply

Interested candidates should submit their resume and cover letter detailing their relevant experience and why they believe they are a good fit for this position. Please send applications to [YOUR COMPANY EMAIL] or apply through our online portal [YOUR COMPANY WEBSITE].