Automotive Receptionist Job Description

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I. Job Summary

As an Automotive Receptionist at [Your Company Name], you will be the first point of contact for clients, providing exceptional service and managing various administrative tasks.

Your role is crucial in creating a welcoming environment for customers and ensuring smooth operations within the service department. You will handle appointment scheduling, manage customer inquiries, and coordinate with service technicians to ensure timely and effective service delivery.

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II. Key Responsibilities

1. Customer Interaction

   • Greet customers with a professional and friendly demeanor.

   • Handle incoming calls, emails, and online inquiries promptly and efficiently.

   • Schedule service appointments and manage the service calendar.

   • Provide detailed information about services, promotions, and pricing.

   • Address and resolve customer complaints or concerns effectively.

2. Administrative Duties

   • Maintain accurate records of customer interactions and transactions.

   • Prepare and manage service orders and work orders.

   • Process payments and manage cash register operations.

   • Update customer information in the database.

   • Coordinate with techs on service and customer needs.

3. Office Management

   • Ensure the reception area is clean, organized, and welcoming.

   • Oversee and maintain office supplies and equipment.

   • Prepare and distribute internal and external correspondence.

   • Assist with other administrative tasks as required.

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III. Qualifications

Requirement	Details
Education	High school diploma or equivalent; additional certification in office administration is a plus.
Experience	Minimum of 2 years of experience in a customer-facing role, preferably in the automotive industry.
Skills	Strong communication, Microsoft Office proficiency, and excellent organizational skills.
Attributes	Professional appearance; strong problem-solving skills; ability to work under pressure and handle challenging situations with composure.

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IV. Working Conditions

• Location: [Your Company Address]

• Hours: Full-time position; shifts may vary based on business needs.

• Salary: Competitive salary based on experience and qualifications.

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V. Benefits

• Health Insurance: Comprehensive health, dental, and vision coverage.

• Retirement Plans: 401(k) plan with company match.

• Paid Time Off: Generous vacation, sick leave, and paid holidays.

• Additional Benefits: Employee discounts on services and products, ongoing training and development opportunities, and a supportive work environment.

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VI. Application Process

To apply for this position, please send your resume and cover letter to [Your Email]. For any inquiries regarding the role or application process, contact us at [Your Company Email] or visit our website at [Your Company Website].

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VII. About Us

[Your Company Name] is a leading automotive service provider committed to excellence and customer satisfaction. We pride ourselves on our skilled team and our dedication to providing high-quality service to our valued clients.

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VIII. Contact Information

• Email: [Your Company Email]

• Phone Number: [Your Company Number]

• Website: [Your Company Website]

• Social Media: [Your Company Social Media]

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