Customer Service Receptionist Job Description

Job Title: Customer Service Receptionist

Job Summary:

[Your Company Name] is seeking a highly motivated and organized Customer Service Receptionist to join our team. This role is essential for ensuring a positive first impression for our clients and visitors. The ideal candidate will possess excellent communication skills and a strong ability to manage multiple tasks efficiently.

Responsibilities and Duties:

Greet and welcome visitors in a professional and friendly manner.
Answer and direct phone calls to the appropriate departments.
Handle incoming and outgoing mail and correspondence.
Manage and maintain appointment schedules and conference room bookings.
Provide information about the company and its services to clients and visitors.
Assist with administrative tasks such as filing, data entry, and record keeping.
Address customer inquiries and resolve issues in a timely and effective manner.
Ensure the reception area is tidy and organized.

Qualifications:

High school diploma or equivalent; Associate’s degree or higher preferred.
Proven experience as a receptionist or in a similar customer service role.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Professional appearance and demeanor.

Skills and Competencies:

Exceptional customer service and interpersonal skills.
Ability to handle confidential information with discretion.
Strong problem-solving skills and attention to detail.
Ability to work both independently and as part of a team.

Working Conditions:

Full-time position, Monday to Friday, 9:00 AM to 5:00 PM.
Work environment is an office setting.
May require occasional lifting of up to 20 lbs.

Salary and Benefits:

Competitive salary based on experience.
Health, dental, and vision insurance.
Retirement savings plan.
Paid time off and holidays.

Company Overview:

[Your Company Name] leading technology solutions provider based in [Your Company Address]. We are dedicated to providing exceptional service to our clients and fostering a positive work environment for our employees.

Application Instructions:

Interested candidates should submit their resume and cover letter to [Your Company Email] with the subject line “Customer Service Receptionist Application – John Doe.” For more information about our company, visit [Your Company Website] or follow us on [Your Company Social Media].