Customer Service Receptionist Job Description
Customer Service Receptionist Job Description
Job Title: Customer Service Receptionist
Job Summary:
[Your Company Name] is seeking a highly motivated and organized Customer Service Receptionist to join our team. This role is essential for ensuring a positive first impression for our clients and visitors. The ideal candidate will possess excellent communication skills and a strong ability to manage multiple tasks efficiently.
Responsibilities and Duties:
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Greet and welcome visitors in a professional and friendly manner.
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Answer and direct phone calls to the appropriate departments.
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Handle incoming and outgoing mail and correspondence.
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Manage and maintain appointment schedules and conference room bookings.
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Provide information about the company and its services to clients and visitors.
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Assist with administrative tasks such as filing, data entry, and record keeping.
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Address customer inquiries and resolve issues in a timely and effective manner.
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Ensure the reception area is tidy and organized.
Qualifications:
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High school diploma or equivalent; Associate’s degree or higher preferred.
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Proven experience as a receptionist or in a similar customer service role.
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Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
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Excellent verbal and written communication skills.
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Strong organizational and multitasking abilities.
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Professional appearance and demeanor.
Skills and Competencies:
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Exceptional customer service and interpersonal skills.
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Ability to handle confidential information with discretion.
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Strong problem-solving skills and attention to detail.
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Ability to work both independently and as part of a team.
Working Conditions:
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Full-time position, Monday to Friday, 9:00 AM to 5:00 PM.
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Work environment is an office setting.
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May require occasional lifting of up to 20 lbs.
Salary and Benefits:
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Competitive salary based on experience.
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Health, dental, and vision insurance.
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Retirement savings plan.
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Paid time off and holidays.
Company Overview:
[Your Company Name] leading technology solutions provider based in [Your Company Address]. We are dedicated to providing exceptional service to our clients and fostering a positive work environment for our employees.
Application Instructions:
Interested candidates should submit their resume and cover letter to [Your Company Email] with the subject line “Customer Service Receptionist Application – John Doe.” For more information about our company, visit [Your Company Website] or follow us on [Your Company Social Media].
