Receptionist Job Description for Hospital

I. Job Summary

The Hospital Receptionist will be the first point of contact for patients and visitors, providing excellent customer service and administrative support. This role involves managing patient appointments, handling inquiries, and ensuring the smooth operation of the front desk.

II. Responsibilities

A. Patient Reception

Greet patients and visitors with a friendly and professional demeanor.
Register patients, verify personal and insurance information, and update records.

B. Appointment Scheduling

Schedule and confirm patient appointments using the hospital's scheduling system.
Coordinate with medical staff to manage appointment availability and changes.

C. Communication

Answer and direct phone calls, taking messages as necessary.
Provide information to patients and visitors about hospital services, policies, and procedures.

D. Administrative Support

Assist with clerical duties such as filing, data entry, and maintaining patient records.
Handle billing inquiries and process payments for services rendered.

III. Qualifications

High school diploma or equivalent; additional certification in office administration or healthcare preferred.
Previous experience as a receptionist or in a customer service role, preferably in a healthcare setting.
Proficiency in Microsoft Office Suite and hospital management software.
Excellent communication and interpersonal skills.

IV. Skills

Customer Service: Strong customer service skills to provide a welcoming environment for patients and visitors.
Multitasking: Ability to handle multiple tasks efficiently and manage time effectively.
Attention to Detail: Keen attention to detail to ensure accurate patient information and records.
Problem-Solving: Ability to handle inquiries and issues with professionalism and resolve them effectively.
Confidentiality: Understanding of patient privacy and confidentiality regulations.

V. Working Conditions

Hospital environment with potential exposure to healthcare settings.
Ability to work under pressure and manage stressful situations.

VI. Application Process

Interested candidates can send their updated resume to [Your Company Email]. Please indicate "Hospital Receptionist Application" in the subject line. You may also contact [Your Company Number] for further information.

[Your Company Name] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.