Fitness Center Receptionist Job Description

Location: [Your Company Address]

Reports To: Fitness Center Manager

Job Summary:

The Fitness Center Receptionist is the first point of contact for members and visitors. This role is responsible for providing excellent customer service, managing front desk operations, handling membership inquiries, and maintaining a welcoming environment for all guests. The ideal candidate will be personable, organized, and enthusiastic about health and fitness.

Key Responsibilities:

Greet Members and Guests:

Welcome all individuals entering the fitness center with a friendly and professional demeanor.
Answer questions and provide information about the fitness center's services, programs, and policies.

Membership Services:

Assist with membership sign-ups, renewals, and cancellations.
Maintain accurate records of memberships and member information in the database.
Handle member complaints, issues, and feedback promptly and effectively.

Front Desk Management:

Answer phone calls and respond to emails in a timely and courteous manner.
Schedule appointments for fitness consultations, classes, and other services.
Manage the check-in and check-out process for members and guests.
Process payments for memberships, classes, and retail items.

Administrative Tasks:

Keep the reception area tidy and organized.
Monitor and restock promotional materials and retail products.
Assist with administrative tasks such as filing, data entry, and reporting.

Facility Operations:

Ensure the smooth operation of the fitness center by coordinating with the maintenance and cleaning staff.
Report any equipment or facility issues to the appropriate personnel.
Assist in setting up and breaking down equipment for classes and events.

Qualifications:

High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
Previous experience in a customer service role, preferably in a fitness or hospitality environment.
Proficiency in Microsoft Office Suite and experience with membership management software.
Strong interpersonal and communication skills.
Ability to multitask and manage time effectively.
A positive attitude and a passion for health and fitness.

Physical Requirements:

Ability to stand for extended periods.
Light to moderate physical activity, including lifting and moving items up to 25 pounds.

Work Schedule:

Flexible availability, including evenings, weekends, and holidays as required.
Full-time and part-time positions available.

Compensation:

Competitive hourly wage.
Benefits package including health insurance, paid time off, and free fitness center membership.

How to Apply:

Interested candidates should submit their resume and a cover letter to [Your Company Email] or apply online at [Your Company Website].

[Your Company Name] is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.