Veterinary Receptionist Job Description

Job Title: Veterinary Receptionist

Job Summary:

[Your Company Name] is seeking a dedicated and personable Veterinary Receptionist to join our team. The successful candidate will be the first point of contact for our clients, providing exceptional customer service and support to our veterinary staff. This role requires excellent communication skills, attention to detail, and a passion for animal care.

Responsibilities and Duties:

Greet clients and patients upon arrival with a friendly and professional demeanor.
Answer and manage phone calls, emails, and other communications.
Schedule and confirm appointments, surgeries, and follow-up visits.
Maintain and update patient records and client information in our database.
Process payments and handle billing inquiries.
Assist with the daily administrative tasks of the veterinary practice.
Ensure the reception area is clean, organized, and welcoming.
Communicate effectively with veterinary staff regarding patient needs and client concerns.
Handle client complaints or issues with empathy and professionalism.

Qualifications and Skills:

High school diploma or equivalent; additional certification in office management or related field is a plus.
Proven experience as a receptionist, preferably in a veterinary or medical setting.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office and experience with veterinary software (e.g., AVImark, Cornerstone) is preferred.
Strong organizational skills and attention to detail.
Ability to handle multiple tasks simultaneously in a fast-paced environment.
Compassion for animals and their owners.
Basic knowledge of animal care and veterinary terminology.

Working Conditions:

Full-time position with flexible hours, including weekends and holidays as needed.
The role involves prolonged periods of standing and occasional lifting of up to 30 pounds.
Fast-paced, high-energy environment with exposure to various animals and potential allergens.

Compensation and Benefits:

Competitive salary commensurate with experience.
Comprehensive benefits package including health, dental, and vision insurance.
Paid time off and holiday pay.
Employee discount on veterinary services and products.
Opportunities for professional development and continuing education.

Reporting Structure:

Reports to the Practice Manager.
No supervisory responsibilities.

Location: [Your Company Address]

Application Process:

Interested candidates are invited to send their resume and a cover letter to [Your Company Email] by February 16, 2051. For more information about our practice, visit [Your Company Website] or follow us on [Your Company Social Media].

About [Your Company Name]:

[Your Company Name] has been providing exceptional veterinary care to the Greenwood community since 2045. Our team is dedicated to ensuring the health and well-being of pets through comprehensive medical, surgical, and dental care. Join us in our mission to provide the highest standard of veterinary care in a compassionate and friendly environment.