IT Support Specialist Criteria

Prepared by: [Your Name]

Date: [Date]

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Introduction

This template outlines the criteria for evaluating candidates for the position of IT Support Specialist. It provides a structured approach to assess the qualifications, skills, and competencies required for the role.

Purpose

The purpose of this criteria template is to ensure a consistent and objective evaluation process for all candidates applying for the IT Support Specialist position. It aims to identify the most qualified individuals who can effectively support and maintain IT systems, resolve technical issues, and provide excellent customer service.

Scope

This template applies to the recruitment and selection process for IT Support Specialist positions within the organization. It is used by hiring managers and interview panels to evaluate candidates during the screening, interviewing, and final selection stages.

Criteria Table

and and Criteria	Description	Weight	Comments	Rating (1-5)
Technical Knowledge	Proficiency in operating systems, software, and hardware.	25%	Knowledge of Windows, macOS, Linux.
Problem-Solving Skills	Ability to diagnose and resolve technical issues efficiently.	20%	Troubleshooting and analytical skills.
Customer Service	Effectiveness in communicating with and assisting users.	20%	Clear, patient, and professional.
Experience	Relevant experience in IT support or related roles.	15%	Hands-on experience and job history.
Certifications	Relevant IT certifications (e.g., CompTIA A+, ITIL).	10%	Valid and recognized certifications.
Team Collaboration	Ability to work well within a team environment.	10%	Interpersonal and teamwork skills.

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Rating Scale

Rating	Description
5	Excellent: Exceeds expectations significantly.
4	Good: Meets all expectations consistently.
3	Average: Meets most expectations.
2	Below Average: Meets some expectations.
1	Poor: Does not meet expectations.

Evaluation Process

1. Initial Screening: Review resumes and cover letters to shortlist candidates who meet the basic qualifications.

2. Technical Assessment: Administer technical tests or practical exercises to evaluate technical knowledge and problem-solving skills.

3. Interviews: Conduct structured interviews to assess customer service skills, experience, certifications, and team collaboration abilities.

4. Final Evaluation: Use the criteria table to score each candidate based on their performance in the technical assessment and interviews.

5. Decision Making: Aggregate scores and comments to make informed hiring decisions, selecting the candidate with the highest overall rating.

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