Housekeeping Staff Criteria

Prepared by: [Your Name]

Date: [Date]

Introduction

The following criteria have been developed to assess the performance of housekeeping staff. These standards are designed to ensure that all staff members uphold high levels of cleanliness, professionalism, and efficiency in their roles.

Purpose

The purpose of this evaluation is to assess staff performance, ensure adherence to organizational standards, and identify areas for improvement. By following these criteria, the organization aims to maintain a consistently high-quality environment for both guests and staff.

Scope

This evaluation applies to all housekeeping staff members across the organization. It covers various aspects of job performance, including cleaning efficiency, attention to detail, and adherence to safety protocols. The criteria are comprehensive and relevant to the daily responsibilities of housekeeping staff.

Criteria	Description	Rating Scale
Cleaning Efficiency	Ability to clean rooms and facilities efficiently on time.	1 (Poor) - 5 (Excellent)
Attention to Detail	Precise cleaning for all tasks, including hard-to-reach areas and special requests.	1 (Poor) - 5 (Excellent)
Adherence to Protocols	Following cleaning and safety guidelines.	1 (Poor) - 5 (Excellent)
Customer Service	Interaction with guests, including politeness, responsiveness, and problem-solving skills.	1 (Poor) - 5 (Excellent)
Team Collaboration	Team-oriented and collaborative.	1 (Poor) - 5 (Excellent)
Time Management	Effective time management to complete tasks on time.	1 (Poor) - 5 (Excellent)
Reliability	Consistency in attendance and punctuality.	1 (Poor) - 5 (Excellent)
Adaptability	Flexibility in handling unexpected changes or additional tasks.	1 (Poor) - 5 (Excellent)
Equipment Handling	Proper use and maintenance of cleaning equipment and supplies.	1 (Poor) - 5 (Excellent)
Health and Safety	Adhering to health and safety rules ensures a safe workplace.	1 (Poor) - 5 (Excellent)

Evaluation Process

Assessment: Staff performance will be evaluated based on the criteria outlined above. Supervisors and managers will use observations, feedback, and performance metrics to assess each staff member.
Scoring: Each criterion will be rated on a scale from 1 to 5, with 1 being the lowest and 5 being the highest. The scores will reflect the staff member's ability to meet the specified standards.
Review: Management will review evaluation results to identify strengths and areas for improvement. Feedback will be provided to staff, and any necessary training or corrective actions will be implemented.
Follow-up: Regular follow-up assessments will be conducted to track progress and ensure continuous improvement.