Aesthetic Grocery Store Safety SOP

I. Introduction

A. Purpose

The purpose of this Standard Operating Procedure (SOP) is to provide a comprehensive framework for ensuring safety within [Your Company Name] grocery stores. This SOP is designed to guide all aspects of store safety, including daily operations, employee conduct, and emergency response, to create a secure environment for both employees and customers. By adhering to these guidelines, [Your Company Name] aims to minimize the risk of accidents, injuries, and health hazards, ultimately fostering a safe and efficient workplace. This document serves not only as a set of instructions but also as a commitment to maintaining the highest safety standards in all our operations.

B. Scope

This SOP applies to all activities and areas within [Your Company Name] grocery stores. It encompasses general safety protocols, specific procedures for handling and storing products, equipment and machinery use, and emergency response protocols. The scope extends to all employees, including management, full-time, part-time, and temporary staff, as well as contractors and visitors. Each section of this SOP is designed to address various safety aspects, ensuring that all potential risks are covered and that all individuals present in the store are well-informed of the safety practices that must be followed.

C. Applicability

This SOP is applicable to every person within [Your Company Name] grocery stores, including but not limited to employees, contractors, suppliers, and customers. It is essential for all personnel to familiarize themselves with these procedures and comply with the outlined safety practices. Compliance with this SOP is mandatory and will be monitored through regular inspections and feedback mechanisms. The procedures described herein are meant to be adapted and implemented consistently across all store locations to ensure uniformity in safety practices and to uphold [Your Company Name]'s commitment to creating a secure shopping and working environment.

II. Safety Policies

A. General Safety Guidelines

1. Workplace Cleanliness: Maintaining a clean and organized workplace is crucial for preventing accidents and injuries. Employees should ensure that aisles and walkways are free from obstructions, and any spills should be cleaned immediately to prevent slips and falls. Regular cleaning schedules should be followed to maintain a sanitary environment, and any broken or damaged equipment should be reported and repaired promptly. Additionally, employees should be vigilant about keeping storage areas tidy and free from clutter, as disorganized spaces can lead to accidents and hinder emergency responses.

2. Personal Protective Equipment (PPE): The use of PPE is essential for safeguarding employees from potential hazards. Employees must wear appropriate PPE based on their specific job functions, such as gloves, aprons, and non-slip shoes. PPE should be checked for damage regularly, and any worn-out or defective equipment should be replaced immediately. Training on the correct usage and maintenance of PPE is mandatory to ensure that all employees understand the importance of using these safety tools effectively.

3. Safe Lifting Practices: To prevent musculoskeletal injuries, employees should follow proper lifting techniques. This includes bending at the knees rather than the waist, keeping the load close to the body, and using the legs to lift rather than the back. Employees should also avoid lifting heavy items alone when possible and utilize equipment such as dollies or carts to assist with transporting heavy goods. Training on safe lifting practices should be provided to all employees, and supervisors should monitor compliance to ensure that proper techniques are being followed.

4. Chemical Safety: Handling chemicals safely is critical for preventing injuries and health issues. All chemicals used in the store, such as cleaning agents and pest control substances, must be handled according to their Safety Data Sheets (SDS). Employees should be trained on the proper procedures for using, storing, and disposing of chemicals. In case of spills or exposure, employees should follow the emergency procedures outlined in the SDS and report incidents to their supervisors immediately.

B. Employee Responsibilities

1. Adherence to Policies: Each employee is responsible for understanding and adhering to the safety policies and procedures outlined in this SOP. This includes following protocols for handling products, using equipment, and responding to emergencies. Employees should also stay informed about any updates or changes to the safety procedures and ensure that they are implementing them correctly in their daily tasks.

2. Reporting Hazards: Employees play a crucial role in identifying and reporting safety hazards. Any unsafe conditions, such as defective equipment, spills, or structural issues, should be reported to a supervisor or safety officer as soon as they are identified. Prompt reporting allows for timely resolution of potential risks and helps prevent accidents. Employees should also participate in safety audits and inspections as needed, providing feedback on any safety concerns they may have.

3. Participation in Training: Continuous education on safety practices is vital for maintaining a safe work environment. Employees are required to participate in all mandatory safety training sessions and workshops, including initial onboarding training and periodic refresher courses. Training should cover all relevant safety topics, including emergency response, equipment use, and personal safety practices. Employees should actively engage in training activities and apply the knowledge gained to their daily responsibilities.

C. Management Responsibilities

1. Policy Enforcement: Management is responsible for ensuring that all safety policies and procedures are enforced throughout the store. This includes monitoring employee compliance, addressing any violations of safety protocols, and taking corrective actions as necessary. Management should also lead by example, demonstrating a commitment to safety and encouraging employees to prioritize safety in their work.

2. Providing Resources: To support safety efforts, management must ensure that all necessary resources are available to employees. This includes providing appropriate PPE, safety training materials, and emergency supplies. Management should also allocate sufficient time and resources for regular maintenance and inspections of equipment and facilities.

3. Safety Training: Management is responsible for organizing and facilitating safety training for all employees. This includes coordinating initial onboarding training for new hires, as well as ongoing education for existing staff. Management should also evaluate the effectiveness of training programs and make adjustments as needed to address any gaps in knowledge or practice.

III. Safety Procedures

A. Store Opening and Closing Procedures

1. Opening Procedures:

   • Pre-Opening Inspection: Before opening the store, conduct a thorough inspection to ensure that all safety measures are in place. This includes checking that emergency exits are clear and accessible, verifying that all safety equipment is operational, and ensuring that the store is free from hazards. Employees should perform a checklist-based inspection to confirm that all tasks have been completed.

   • Equipment Check: Inspect all equipment and machinery to ensure they are in good working condition. This includes checking refrigeration units, ovens, and other appliances for proper functioning. Any malfunctioning equipment should be reported and repaired before the store opens to avoid potential issues during operation.

   • Safety Signage: Ensure that all safety signage is properly displayed and visible. This includes signs indicating emergency exits, fire extinguisher locations, and any specific safety instructions relevant to the store environment. Proper signage helps guide both employees and customers in case of an emergency.

2. Closing Procedures:

   • Securing the Store: At the end of the day, secure all entrances and exits to prevent unauthorized access. Ensure that all doors and windows are locked, and activate any alarm systems as necessary. Employees should follow a checklist to verify that all security measures have been implemented.

   • Final Walkthrough: Conduct a final walkthrough of the store to identify and address any safety hazards that may have arisen during the day. This includes checking for any spills, ensuring that all equipment is turned off, and confirming that all perishables are properly stored.

   • Clean-Up: Ensure that the store is clean and orderly before closing. This includes sweeping and mopping floors, emptying trash bins, and sanitizing surfaces. A clean store environment reduces the risk of accidents and creates a pleasant shopping experience for customers.

B. Handling and Storage of Products

1. Safe Handling Practices:

   • Lifting and Moving: Employees should use proper lifting techniques when handling products. This includes keeping the back straight, bending at the knees, and lifting with the legs rather than the back. For large or heavy items, employees should use lifting aids such as forklifts or pallet jacks, and seek assistance from colleagues when necessary.

   • Transporting Goods: When transporting products, employees should use carts, dollies, or other equipment designed for moving heavy or bulky items. This reduces the risk of injury and helps ensure that products are transported safely to their intended location.

2. Proper Storage:

   • Shelving and Arrangement: Store products in a way that prevents falls or spills. Heavy items should be placed on lower shelves, while lighter items can be stored on higher shelves. Ensure that products are arranged in a stable and organized manner to minimize the risk of accidents.

   • Temperature Control: Maintain proper temperature control for perishable items, such as refrigerated and frozen goods. Regularly monitor temperature gauges and conduct checks to ensure that storage units are operating within the required temperature range. Proper temperature control is essential for food safety and preventing spoilage.

C. Equipment and Machinery Safety

1. Regular Maintenance:

   • Scheduled Maintenance: Establish a routine maintenance schedule for all equipment and machinery used in the store. This includes conducting regular inspections, servicing, and repairs as needed. Scheduled maintenance helps prevent breakdowns and ensures that equipment operates safely and efficiently.

   • Maintenance Records: Keep detailed records of all maintenance activities, including the dates of inspections, repairs, and any issues identified. This documentation helps track the condition of equipment and ensures that maintenance tasks are performed in a timely manner.

2. Safe Usage:

   • Training: Provide training for employees on the proper use of all equipment and machinery. This training should cover safety protocols, operational procedures, and emergency shut-off mechanisms. Employees should be trained to operate equipment safely and should only use machinery they are authorized and trained to handle.

   • Lockout/Tagout Procedures: Implement lockout/tagout procedures to ensure that equipment is de-energized and cannot be operated while undergoing maintenance or repair. Clearly mark equipment that is out of service and ensure that employees are aware of the lockout/tagout protocols.

D. Emergency Procedures

1. Fire Safety

Fire Prevention:

1. Flammable Materials: Store flammable materials, such as cleaning supplies and paper products, in designated areas away from heat sources and open flames. Use appropriate containers and ensure that these materials are clearly labeled.

2. Fire Extinguishers: Ensure that fire extinguishers are strategically placed throughout the store, particularly near high-risk areas such as kitchens and electrical panels. Regularly inspect fire extinguishers to ensure they are fully charged and operational.

Fire Response:

• Alarm Activation: In the event of a fire, immediately activate the fire alarm system to alert all occupants. Employees should be familiar with the location of fire alarms and the procedure for activating them.

• Firefighting Equipment: Train employees on the use of fire extinguishers and other firefighting equipment. Employees should only attempt to extinguish a fire if it is safe to do so and if they have received proper training. In all cases, prioritize evacuation and seek professional assistance.

2. Medical Emergencies

First Aid:

• First Aid Kit: Maintain a well-stocked first aid kit in a readily accessible location. The kit should include basic supplies such as bandages, antiseptics, and medical gloves. Regularly check and replenish the contents of the first aid kit.

• First Aid Training: Provide employees with basic first aid and CPR training to prepare them for medical emergencies. Ensure that training is updated regularly and that employees are confident in their ability to provide first aid if needed.

Emergency Contacts:

• Contact Information: Display emergency contact information, including local medical facilities, emergency services, and poison control, in a visible location within the store. Ensure that all employees are aware of how to contact emergency services and who to call in case of a medical emergency.

3. Evacuation Procedures

Evacuation Plan:

• Planning and Communication: Develop a comprehensive evacuation plan that outlines routes, exits, and assembly points. Communicate the plan to all employees and ensure that they understand their roles in the event of an evacuation. The plan should be clearly posted and easily accessible.

• Drills: Conduct regular evacuation drills to practice and refine evacuation procedures. Drills help ensure that employees are familiar with the process and can evacuate the store efficiently in an emergency.

Assisting Customers:

• Customer Assistance: Designate employees to assist customers during an evacuation. Provide training on how to guide customers to safety, particularly those who may require additional help, such as individuals with disabilities or those with limited mobility.

IV. Training and Education

A. Employee Safety Training

1. Initial Training:

   • Onboarding Training: Provide comprehensive safety training for all new employees as part of the onboarding process. This training should cover safety policies, procedures, and emergency response protocols. New hires should be given a thorough orientation to familiarize them with the store's safety practices and expectations.

   • Practical Training: Include hands-on training for specific tasks and equipment that employees will use in their roles. Practical training helps employees gain experience and confidence in applying safety procedures in real-world situations.

2. Role-Specific Training:

   • Job Functions: Offer additional training tailored to the specific roles and responsibilities of employees. For example, deli staff may receive training on food handling and sanitation, while stock clerks may receive training on safe lifting techniques and equipment use.

   • Skill Assessment: Periodically assess employees' skills and knowledge related to their roles. Provide additional training or support as needed to address any gaps in understanding or performance.

B. Ongoing Safety Education

1. Regular Workshops:

   • Safety Workshops: Schedule regular safety workshops and seminars to keep employees informed about the latest safety practices, regulations, and industry trends. Workshops should be interactive and provide opportunities for employees to ask questions and engage in discussions.

   • Guest Speakers: Invite experts or guest speakers to present on relevant safety topics. Guest speakers can provide valuable insights and share best practices from other organizations or industries.

2. Safety Bulletins:

   • Distribution: Distribute safety bulletins and newsletters to employees on a regular basis. These communications should highlight new safety guidelines, tips, and reminders. Safety bulletins can be distributed via email, posted on bulletin boards, or included in employee handbooks.

   • Feedback: Encourage employees to provide feedback on safety bulletins and suggest topics for future communications. Engaging employees in the safety communication process helps ensure that the information is relevant and useful.

V. Incident Reporting and Investigation

A. Reporting Procedures

1. Immediate Reporting:

   • Prompt Reporting: Employees must report any incidents, including injuries, near-misses, and unsafe conditions, to their supervisors as soon as they occur. Prompt reporting allows for immediate action to address the issue and prevent further incidents.

   • Documentation: Use standardized incident report forms to document all details of the incident. The report should include information such as the date, time, location, individuals involved, and a description of what happened.

2. Incident Report Forms:

   • Form Details: Incident report forms should be detailed and include sections for all relevant information. This may include a narrative description of the incident, contributing factors, and any immediate actions taken.

   • Submission: Submit completed incident report forms to the designated safety officer or management representative. Ensure that reports are reviewed and filed appropriately for future reference and analysis.

B. Investigation Procedures

1. Incident Investigation:

   • Thorough Investigation: Conduct a thorough investigation of all reported incidents to determine the root cause and contributing factors. This may involve interviewing witnesses, reviewing surveillance footage, and analyzing equipment or environmental conditions.

   • Investigation Team: Assign a team of qualified individuals to lead the investigation. The team should include representatives from management, safety, and any relevant departments involved in the incident.

2. Corrective Measures:

   • Action Plan: Develop an action plan based on the findings of the investigation. The plan should outline specific corrective measures to address identified issues and prevent recurrence. Include timelines for implementing these measures and assign responsibilities to appropriate personnel.

   • Follow-Up: Monitor the effectiveness of corrective measures and conduct follow-up inspections to ensure that the issues have been resolved. Adjust the action plan as needed based on feedback and ongoing observations.

C. Corrective Actions

1. Action Plan:

   • Development: Create a detailed action plan outlining the steps to be taken to address and rectify identified safety issues. The plan should include specific actions, responsible individuals, and deadlines for completion.

   • Communication: Communicate the action plan to all relevant employees and stakeholders. Ensure that everyone involved is aware of their responsibilities and the timeline for implementing corrective actions.

2. Monitoring and Follow-Up:

   • Effectiveness Monitoring: Monitor the effectiveness of corrective actions by tracking progress and assessing whether the issues have been resolved. Use performance metrics and feedback from employees to evaluate the success of the actions taken.

   • Continuous Improvement: Incorporate lessons learned from incident investigations and corrective actions into ongoing safety practices. Use this information to continuously improve safety protocols and prevent future incidents.

VI. Safety Inspections and Audits

A. Regular Safety Inspections

1. Scheduled Inspections:

   • Inspection Frequency: Conduct regular safety inspections of the store premises, including storage areas, equipment, and public spaces. Inspections should be scheduled at regular intervals to ensure ongoing compliance with safety standards.

   • Inspection Checklist: Use a comprehensive inspection checklist to ensure that all aspects of safety are reviewed. The checklist should include items such as emergency exits, equipment condition, and housekeeping practices.

2. Inspection Documentation:

   • Recording Findings: Document the findings of each safety inspection, including any hazards identified and actions taken. Use standardized forms or software to record inspection results and track progress.

   • Review and Action: Review inspection findings with management and determine any necessary actions or improvements. Address any issues identified during inspections promptly to maintain a safe environment.

B. Safety Audits

1. Internal Audits:

   • Audit Frequency: Perform internal safety audits to assess compliance with safety policies and procedures. Internal audits should be conducted regularly and cover all areas of the store.

   • Audit Team: Assemble an audit team consisting of representatives from management, safety, and relevant departments. The team should be trained in audit techniques and safety standards.

2. External Audits:

   • Third-Party Audits: Engage external auditors or safety consultants to perform independent audits of store safety practices. External audits provide an objective assessment of safety performance and can identify areas for improvement.

   • Audit Reports: Review audit reports and recommendations to identify any gaps or deficiencies in safety practices. Develop and implement action plans to address audit findings and improve safety performance.

C. Documentation and Record-Keeping

1. Record Maintenance:

   • Safety Records: Maintain detailed records of all safety inspections, audits, incident reports, and training activities. Records should be kept for a specified period, as required by regulations or company policies.

   • Accessibility: Ensure that safety records are easily accessible to relevant personnel for review and reference. Store records in a secure location and protect them from unauthorized access.

2. Review and Updates:

   • Regular Review: Periodically review safety records to assess trends, identify recurring issues, and evaluate the effectiveness of safety measures. Use this information to make informed decisions about safety improvements.

   • Record Updates: Update safety records as needed to reflect changes in policies, procedures, or regulations. Ensure that records are accurate and up-to-date to maintain compliance and support safety efforts.

VII. Health and Sanitation

A. Personal Hygiene

1. Hygiene Practices:

   • Handwashing: Encourage employees to practice regular handwashing with soap and water, especially before handling food or after using the restroom. Handwashing is a fundamental practice for preventing the spread of germs and maintaining a hygienic environment.

   • Hand Sanitizers: Provide hand sanitizers in key locations throughout the store, including near food handling areas and employee workstations. Hand sanitizers should be used when handwashing facilities are not readily available.

2. Uniform Policy:

   • Cleanliness Standards: Implement a uniform policy that requires employees to maintain clean and appropriate attire for their roles. Uniforms should be regularly laundered and kept in good condition to present a professional appearance and ensure hygiene.

   • Role-Specific Attire: Specify uniform requirements based on job functions, such as aprons for food handling staff or protective clothing for maintenance workers. Uniform policies should align with safety standards and industry best practices.

B. Food Safety

1. Safe Food Handling:

   • Temperature Control: Train employees on the importance of maintaining proper temperature control for perishable items. This includes checking and recording temperatures regularly to ensure that food is stored and cooked at safe temperatures.

   • Cross-Contamination Prevention: Implement practices to prevent cross-contamination, such as using separate cutting boards and utensils for raw and cooked foods. Employees should be trained to follow these practices to reduce the risk of foodborne illnesses.

2. Food Storage:

   • Proper Storage: Ensure that all food products are stored in appropriate containers and at the correct temperatures. This includes refrigerating or freezing perishable items promptly and keeping dry goods in a cool, dry place.

   • Shelf Life Monitoring: Regularly check and monitor the shelf life of food products to ensure that expired or spoiled items are removed from shelves. Implement a first-in, first-out (FIFO) system to rotate stock and reduce waste.

C. Store Cleanliness

1. Cleaning Schedule:

   • Comprehensive Schedule: Develop and adhere to a comprehensive cleaning schedule that outlines tasks and frequencies for cleaning various areas of the store. The schedule should cover public areas, storage rooms, restrooms, and employee workspaces.

   • Task Assignments: Assign specific cleaning tasks to employees and ensure that they understand their responsibilities. Regularly review and update the cleaning schedule to address any changes in store operations or conditions.

2. Sanitation Procedures:

   • Approved Products: Use approved cleaning and sanitation products that are effective and safe for use in the store environment. Follow manufacturer instructions for proper dilution and application of cleaning solutions.

   • Surface Sanitization: Regularly sanitize high-touch surfaces, such as checkout counters, door handles, and shopping carts, to prevent the spread of germs. Use appropriate disinfectants and cleaning techniques to maintain a hygienic environment.

VIII. Hazard Communication

A. Labeling and Signage

1. Product Labeling:

   • Clear Labels: Ensure that all products, particularly hazardous materials, are labeled with clear and accurate information. Labels should include details such as product name, hazards, and safety instructions.

   • Label Compliance: Regularly review and update product labels to ensure compliance with regulatory requirements. Ensure that labels are easily visible and legible to employees and customers.

2. Safety Signage:

   • Appropriate Signage: Display safety signage throughout the store to communicate important information and instructions. This includes warning signs for hazards, exit signs for emergency exits, and instructional signs for safe practices.

   • Signage Maintenance: Regularly inspect and maintain safety signage to ensure that it is in good condition and properly placed. Replace any damaged or outdated signs promptly to maintain effective communication.

B. Safety Data Sheets (SDS)

1. SDS Accessibility:

   • Up-to-Date Collection: Maintain an up-to-date collection of Safety Data Sheets (SDS) for all hazardous materials used in the store. SDS should be organized and easily accessible to employees.

   • Location: Store SDS in a central location, such as a dedicated binder or electronic database, where employees can easily access them when needed. Ensure that SDS are readily available during emergencies and routine operations.

2. Employee Training:

   • Understanding SDS: Train employees on how to read and understand SDS, including the information contained in each section and how to interpret safety data. Employees should be familiar with the format and content of SDS to ensure they can effectively use the information.

   • Emergency Procedures: Ensure that employees know where to find SDS in case of an emergency and how to use the information to respond appropriately. Regularly review and update training to reflect any changes in SDS or safety procedures.

C. Communication Protocols

1. Safety Meetings:

   • Regular Meetings: Hold regular safety meetings to discuss safety concerns, updates, and improvements with employees. Meetings should provide a platform for employees to share feedback and raise any safety issues they have encountered.

   • Meeting Agendas: Develop and distribute meeting agendas in advance to ensure that all relevant topics are covered. Document meeting minutes and action items for follow-up and accountability.

2. Feedback Mechanisms:

   • Suggestion Boxes: Establish feedback mechanisms, such as suggestion boxes or online forms, for employees to voice their safety concerns and suggestions. Provide opportunities for anonymous feedback to encourage open communication.

   • Response and Action: Review feedback regularly and take appropriate action to address any concerns or suggestions. Communicate any changes or improvements resulting from employee feedback to demonstrate responsiveness and commitment to safety.

IX. Employee Well-Being Programs

A. Wellness Programs

1. Health Initiatives:

   • Fitness Challenges: Implement wellness programs that promote physical health, such as fitness challenges or group exercise classes. Encourage employees to participate in activities that support overall well-being and healthy lifestyles.

   • Healthy Eating Workshops: Organize workshops and seminars focused on healthy eating and nutrition. Provide employees with information and resources to help them make informed dietary choices and maintain a balanced diet.

2. Incentives:

   • Program Rewards: Offer incentives for employees who participate in wellness programs or achieve health-related goals. Rewards can include discounts on healthy foods, fitness memberships, or other wellness-related benefits.

   • Recognition: Recognize and celebrate employees' achievements in wellness programs through awards or public acknowledgment. Positive reinforcement encourages continued participation and promotes a culture of health and well-being.

B. Mental Health Support

1. Counseling Services:

   • Access to Counseling: Provide access to counseling services for employees dealing with stress, anxiety, or other mental health issues. Offer confidential counseling sessions and resources to support employees' mental well-being.

   • Employee Assistance Program (EAP): Implement an Employee Assistance Program (EAP) that offers a range of support services, including counseling, financial advice, and legal assistance. Ensure that employees are aware of the available resources and how to access them.

2. Support Groups:

   • Organized Support Groups: Organize support groups or workshops focused on mental health and well-being. Provide a platform for employees to share experiences, seek support, and discuss strategies for managing stress and improving mental health.

   • Peer Support: Encourage a supportive work environment where employees feel comfortable discussing mental health issues and seeking help. Foster an open and empathetic atmosphere to promote mental health awareness and support.

X. Continuous Improvement

A. Feedback Mechanisms

1. Employee Surveys:

   • Regular Surveys: Conduct regular surveys to gather feedback from employees on safety practices and identify areas for improvement. Surveys should be designed to capture detailed feedback on safety concerns, training effectiveness, and overall satisfaction with safety programs.

   • Survey Analysis: Analyze survey results to identify trends and areas for improvement. Use the feedback to make informed decisions about safety practices and to address any issues raised by employees.

2. Customer Feedback:

   • Customer Input: Collect feedback from customers regarding their perception of store safety and cleanliness. Use surveys, comment cards, or online forms to gather customer input on their shopping experience and any safety concerns they may have.

   • Action Based on Feedback: Review and address customer feedback to make necessary adjustments to store operations and safety practices. Communicate any changes or improvements resulting from customer feedback to enhance the shopping experience.

B. Regular Reviews and Updates

1. Policy Reviews:

   • Review Schedule: Regularly review and update safety policies and procedures to ensure they remain current and effective. Conduct reviews at least annually or more frequently if there are changes in regulations or store operations.

   • Policy Updates: Communicate any updates to safety policies and procedures to all employees. Provide training or refresher courses to ensure that employees are aware of and understand the updated policies.

2. Best Practices:

   • Industry Trends: Stay informed about industry trends and best practices related to safety and health. Attend industry conferences, participate in professional organizations, and research new developments to continuously improve safety practices.

   • Implementation: Implement best practices and innovative approaches to enhance store safety and employee well-being. Encourage a culture of continuous improvement and seek opportunities to adopt new methods or technologies that support safety objectives.

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