Hotel Extended Stay Rules
Hotel Extended Stay Rules
Prepared by: [Your Name]
Date: [Date]
I. Introduction
Welcome to our hotel! We are delighted that you have chosen to stay with us for an extended period. Our goal is to provide you with a comfortable, pleasant, and seamless experience throughout your stay. To maintain a harmonious environment for all our guests, we have established the following policies and guidelines. We kindly ask that you take a moment to review these rules, as they are designed to ensure the safety, comfort, and satisfaction of everyone at the hotel.
II. Scope
These rules apply to all guests who are staying at our hotel for an extended duration, typically exceeding 30 days. By choosing to stay with us, you agree to adhere to these policies and guidelines. Our staff is available around the clock to assist you with any questions or concerns you may have regarding these rules.
III. Payment Policies
A. Payment Schedule
Upon check-in, guests are required to provide a valid credit card for payment and incidentals. The payment for the first 30 days of your stay must be settled in full at the time of check-in. For subsequent months, payments will be automatically billed on a monthly basis. We offer convenient payment options to make the billing process as smooth as possible.
B. Late Payments
Payments are due on the 1st of each month. We understand that delays can happen; therefore, we offer a 5-day grace period. However, payments made after this period will incur a late fee of 5% of the outstanding balance. We encourage guests to settle their accounts promptly to avoid additional charges.
C. Additional Charges
Any incidental charges, including room service, additional amenities, or other services, will be billed on a weekly basis. Furthermore, guests are responsible for any damages caused to the room or hotel property. Such charges will be added to the guest's account and must be settled before departure.
IV. Housekeeping and Maintenance
A. Cleaning Schedule
To maintain a clean and comfortable living space, our housekeeping team provides services twice a week. This includes general cleaning, linen changes, and replenishment of bathroom amenities. Should you require additional housekeeping services, they are available upon request for an extra fee. Please contact the front desk to schedule extra cleanings.
B. Maintenance Requests
For any maintenance concerns or issues, guests are encouraged to contact the front desk. Our maintenance team strives to address all requests within 24 hours. We are committed to ensuring that your accommodations remain in optimal condition throughout your stay.
V. Amenities and Services
A. Included Amenities
We are pleased to offer the following amenities as part of your extended stay:
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Wi-Fi Internet Access: Complimentary high-speed internet throughout the hotel.
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Fitness Center: Access to our fully equipped fitness center to help you stay active.
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Complimentary Continental Breakfast: A delicious breakfast served daily to start your day right.
B. Additional Services
We also offer a variety of additional services to enhance your stay, including:
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Dry Cleaning and Laundry: Available for an additional fee; please inquire at the front desk for details and pricing.
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Room Service: A selection of meals and beverages delivered to your room, available at an extra cost.
Please do not hesitate to reach out to our staff for any specific requests or inquiries.
VI. Guest Conduct and Behavior
A. Noise Policy
To ensure a peaceful environment for all guests, we observe quiet hours from 10 PM to 7 AM. During this time, we ask that guests keep noise levels to a minimum. This includes lowering the volume of electronic devices and refraining from loud conversations. Your cooperation is appreciated to help maintain a restful atmosphere for everyone.
B. Guest Responsibility
Guests are responsible for the behavior and actions of their visitors. Any disturbances or damages caused by visitors will be charged to the guest's account. We ask that all guests and their visitors respect the privacy and comfort of others staying at the hotel.
VII. Safety and Security
A. Emergency Procedures
In case of an emergency, your safety is our top priority. Please dial 911 immediately for urgent assistance and notify the front desk as soon as possible. Familiarize yourself with the emergency exits and procedures posted in your room and throughout the hotel.
B. Security Measures
Our hotel is equipped with 24/7 security cameras in all public areas to ensure the safety of our guests and staff. We advise guests to always lock their room doors and secure personal valuables. The hotel cannot be held responsible for any loss or theft of personal items.
VIII. Check-In and Check-Out Procedures
A. Check-In
Standard check-in time is at 3 PM. If you require an early check-in, please contact the front desk in advance. Early check-ins are subject to room availability and may incur additional charges.
B. Check-Out
Check-out time is at 12 PM. Guests wishing to extend their stay or request a late check-out should contact the front desk at least 24 hours in advance. Late check-outs are subject to availability and may incur additional fees.
IX. Cancellation and Early Departure
A. Cancellation Policy
Guests can cancel their reservation without penalty if done at least 7 days before the scheduled check-in date. Cancellations made within 7 days of check-in will result in a one-night charge. We appreciate your understanding and cooperation.
B. Early Departure
Should you decide to leave earlier than your scheduled departure date, a 15-day notice is required. If sufficient notice is not provided, a charge equivalent to a two-week stay, based on the nightly rate, will be applied. This policy helps us manage room availability and accommodate other guests.
X. Conclusion
We are committed to making your extended stay as comfortable and enjoyable as possible. Should you have any questions or require assistance during your stay, please do not hesitate to contact the front desk. Thank you for choosing our hotel, and we look forward to providing you with exceptional service.
