Hotel No-show Rules

Introduction

Welcome to [Your Company Name], where we are dedicated to providing outstanding service and memorable experiences. To ensure smooth operations and fairness, we've implemented a no-show policy, which includes possible charges for missed reservations without prior notice. By following these rules, you help us uphold our high standards. Thank you for your cooperation, and we look forward to your stay.

1. General No-show Policy

Standard No-show Definition

A no-show is typically defined as a guest who has a valid reservation but does not check in on the scheduled arrival date and fails to inform the hotel of their change in plans.

Communication of No-show Policy

• The no-show policy should be communicated at the time of booking.

• Guests should receive a confirmation email that includes the no-show policy terms.

• The policy should also be available on the hotel’s website and booking platform.

2. No-show Charges

Standard No-show Fee

• Most hotels charge one night's room rate plus applicable taxes for a no-show.

• Some hotels might charge the full amount of the reservation, depending on the booking terms.

Billing Procedures

• No-show charges are usually billed to the credit card on file with the reservation.

• The billing is often done automatically after the no-show designation is confirmed.

• Guests should receive an email notification detailing the charges.

3. Exceptions and Special Circumstances

Medical Emergencies

• Guests who fail to show up due to medical emergencies may be exempt from no-show charges upon providing appropriate documentation, such as a doctor’s note or hospital records.

Flight Delays or Cancellations

• For flight delays or cancellations, guests should promptly notify the hotel.

• The hotel may waive no-show fees with proper notice and airline documentation.

Natural Disasters and Weather Conditions

• No-show charges may be waived due to natural disasters or severe weather.

• Guests should inform the hotel and provide proof if needed.

4. Reservation Cancellations

Standard Cancellation Window

• Many hotels offer free cancellation up to 1-2 days before arrival.

• Some discounted rates or special offers may have stricter cancellation terms.

Methods of Cancellation

• Reservations can usually be canceled online.

• Guests can cancel via phone or email at the hotel’s reservation desk.

5. No-show Record Keeping

Impact on Future Reservations

• Frequent no-shows may require a deposit for future reservations.

• In extreme cases, the hotel might choose to deny reservations to habitual no-shows.

Data Retention

• No-show records are kept for a set time per the hotel's privacy policy.

• Data should be handled in compliance with applicable privacy laws and regulations.

6. Dispute Resolution

Submitting a Dispute

• Guests can dispute a no-show fee by contacting the hotel directly for review.

• Submit disputes in writing, usually by email, with all relevant info and documents.

• Guests should provide reservation details, dispute reason, and supporting evidence.

Resolution Process

• The hotel will review the dispute and may contact the guest for more details.

• A decision will be made within 7-14 business days.

• If the dispute is resolved in favor of the guest, a refund or credit will be issued.

Thank you for your understanding and cooperation. By adhering to these rules, you help us maintain a high standard of service for all our guests. We look forward to welcoming you to [Your Company Name].

Rules Templates @ Template.net