LEGAL COMPLAINT LETTER

Dear Customer Service Team,

I am writing to formally express my dissatisfaction with a product I recently purchased from your company and the subsequent unresponsiveness of your customer service team. I hope this letter brings the necessary attention to the issues I've encountered and leads to a satisfactory resolution.

I purchased a Model X1234 vacuum cleaner (Order #987654321) from your online store on September 15, 2023. It was delivered on September 20. Upon first use on September 22, I found it defective: it fails to turn on consistently, emits a loud noise, and doesn’t clean properly. I contacted customer service on September 23 via your online support form and received a confirmation email promising a response within 24 hours. Despite follow-up emails on September 25 and 28, I have received no response.

The defective product and the lack of response have not only caused me significant inconvenience but have also led to a loss of trust in your company's commitment to quality and customer satisfaction. As a long-time customer, I am deeply disappointed by this experience.

To resolve this issue, I kindly request the following:

• Full refund for the defective vacuum, including shipping costs.

• Apologies for the inconvenience and communication issues.

• Improve customer service responsiveness now to prevent future issues.

I believe these requests are fair and reasonable given the circumstances. I expect to receive a response addressing these concerns within the next 7 business days. Please contact me at the following phone number or email address to confirm the resolution: (555) 123-4567 or [Your Email]. Thank you for your prompt attention to this matter. I look forward to a swift and satisfactory resolution.

Sincerely,

[Your Name]

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