Printable Complaint Letter

PRINTABLE COMPLAINT LETTER

John Smith
Customer Service Manager
TechnoGadgets Inc.

Dear Mr. John Smith,

I am writing to formally express my dissatisfaction with the SmartHome AI Assistant that I purchased from TechnoGadgets Inc. on July 30, 2052. The product I received has been malfunctioning in several ways, which has significantly impacted my daily routine. I am bringing this matter to your attention as I believe it requires immediate resolution.

On July 30, 2052, I purchased the SmartHome AI Assistant from your online store. Upon setting it up, I noticed that the device frequently fails to respond to voice commands, especially when trying to control connected smart devices such as lights and thermostats. Additionally, the AI assistant repeatedly provides incorrect information, such as inaccurate weather forecasts and calendar events. These issues are contrary to the product’s advertised capabilities.

I contacted your customer service on August 5, 2052, via email and phone but received no response until August 10, far exceeding the 48-hour promise. The representative could not provide a satisfactory solution and asked me to redo the troubleshooting I’d already done. I request a full refund or replacement for the SmartHome AI Assistant within 7 days. Please improve your customer service for more timely and effective communication.

I hope that we can resolve this matter promptly and amicably. I trust that your company values its customers and will take the necessary steps to address this issue. Please contact me at 555-123-4567 or [Your Email] by August 22, 2052, to confirm the next steps.

Thank you for your attention to this matter.

Sincerely,

[Your Name]