Complaint Letter for Poor Service
COMPLAINT LETTER FOR POOR SERVICE
Dear Customer Service Team,
I am writing to formally complain about the defective laptop I received from your company. The product in question is a Dell Inspiron 15, which I purchased on September 15, 2023, from your online store. The order number for your reference is ORD123456789.
I received the laptop on September 20, 2023, and it frequently overheats and shuts down. The battery also lasts only one hour instead of the advertised eight hours. I contacted customer service on September 25, 2023, spoke to John, and was promised a resolution, but the issues remain despite troubleshooting. I sent follow-up emails on October 1 and October 8, 2023, but have not received a satisfactory response.
I request an immediate resolution for the defective laptop. Please provide either a new, fully functional replacement or a full refund. Ensure the replacement is thoroughly inspected before shipping. Enclosed are the original receipt and email screenshots. I trust you will address this urgently.
I look forward to your prompt response and a swift resolution to this issue. Please contact me at your earliest convenience at my telephone number 555-123-4567 or via email at [Your Email].
Sincerely,
[Your Name]
