Experience seamless communication with our Complaint Letter for Poor Service Template from Template.net. Fully customizable and editable in our AI Editor Tool, this template ensures you can swiftly address service issues. Tailor the content to your needs with ease, enhancing your complaint process while maintaining professionalism. Perfect for any situation requiring formal feedback.
I am writing to formally complain about the defective laptop I received from your company. The product in question is a Dell Inspiron 15, which I purchased on September 15, 2023, from your online store. The order number for your reference is ORD123456789.
I received the laptop on September 20, 2023, and it frequently overheats and shuts down. The battery also lasts only one hour instead of the advertised eight hours. I contacted customer service on September 25, 2023, spoke to John, and was promised a resolution, but the issues remain despite troubleshooting. I sent follow-up emails on October 1 and October 8, 2023, but have not received a satisfactory response.
I request an immediate resolution for the defective laptop. Please provide either a new, fully functional replacement or a full refund. Ensure the replacement is thoroughly inspected before shipping. Enclosed are the original receipt and email screenshots. I trust you will address this urgently.
I look forward to your prompt response and a swift resolution to this issue. Please contact me at your earliest convenience at my telephone number 555-123-4567 or via email at [Your Email].
