Strongly Worded Complaint Letter

STRONGLY WORDED COMPLAINT LETTER

Jane Smith
Customer Service Manager
Electronics Inc.

Dear Ms. Smith,

I am writing to express my profound dissatisfaction with the recent service and product provided by Electronics Inc. Despite my previous attempts to resolve this matter through your customer service department, the issue remains unresolved, and the level of service has fallen significantly below acceptable standards.

On July 20, 2055, I purchased an UltraSmart 5000 from your company. Unfortunately, the item has exhibited several critical issues, including:

Defective Product: The device arrived with a cracked screen and would not power on. Upon further inspection, it was clear that the internal components were damaged.
Unresponsive Customer Service: After reporting the problem, I was promised a replacement within 7-10 business days. However, I have yet to receive any follow-up communication or an updated delivery timeline.

I have previously contacted your customer service department on July 22, 2055, and August 1, 2055, via both phone and email. Despite these efforts, I have not received an adequate resolution or satisfactory response. My reference number for these communications is #987654321.

To rectify this situation, I expect:

Full Refund: I request a full refund of $999.99, the amount paid for the defective product, as it was not usable upon receipt.
Replacement or Repair: Alternatively, I would accept a replacement of the defective product or a repair at no additional cost.
Apology and Assurance: I also expect a formal apology and an explanation of the measures your company will take to prevent such issues in the future.

The ongoing issues with the UltraSmart 5000 have caused significant inconvenience, including:

Financial Loss: I have incurred additional costs due to the delay in receiving a functional product, which has affected my ability to complete important projects.
Personal Inconvenience: The lack of a functioning device has disrupted my daily routines and caused considerable frustration.

If I don't receive a satisfactory resolution within 14 days, I will escalate this to consumer protection authorities or consider legal action. I hope Electronics Inc. will address this promptly. I await your immediate response. Thank you.

Sincerely,

[Your Name]
[Your Email]