OMBUDSMAN COMPLAINT LETTER

August 12, 2051

Ombudsman Office
321 Birch Street
Maplewood, NY 12551

Dear Ombudsman,

I am writing to file a formal complaint against Maplewood Municipal Services regarding an issue with their waste management services. Despite several attempts to address this matter through their customer service department, I have not received a satisfactory resolution.

On June 10, 2051, I reported a missed garbage collection for my residence at 789 Oak Avenue. The scheduled collection date was June 9, 2051, and the missed service has led to significant inconvenience, including health and sanitation concerns due to the accumulation of waste.

I first contacted Maplewood Municipal Services on June 11, 2051, and was assured that a team would be dispatched to collect the missed waste within 24 hours. Despite this assurance, no collection occurred. I followed up on June 14, 2051, and spoke with a representative named Michael Brown, who promised that the issue would be escalated and resolved by June 16, 2051. However, as of August 10, 2051, the missed collection has not been addressed, and my repeated follow-up calls have gone unanswered.

I am seeking a formal investigation into this matter and appropriate corrective action to ensure that such issues do not recur. Additionally, I request a written apology from Maplewood Municipal Services and an assurance of improved service standards to prevent future inconveniences.

I kindly request that the Ombudsman Office review my complaint and take appropriate action to facilitate a resolution. I trust that your office will be able to address this matter promptly and fairly. Thank you for your attention to this issue. I look forward to your response.

Yours sincerely,

[Your Name]

[Your Email]

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